Travel Property Adjuster - Field Estimating – Remote (Eastern Time Zone)

About this role

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of a Travel Estimating Property Adjuster:    

  As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide,   leveraging   various platforms and software such as Xactimate and   ClaimsX   Video Collaboration. Your   expertise   will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims .      

You'll   wear a few hats that will require a level of experience:    

• The Customer Service Expert – you’ll   live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will   accomplish   that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.     

• The Investigator –   you’ll   confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to   determine   coverage.     

• The Effective Communicator –   you’ll   use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.   You’ll   also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.     

• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants,   in accordance with   all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.    

• The Problem Solver – you’ll   utilize   multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and   additional   settlement platforms, all while using your sharp critical thinking skills.     

• The Recorder –   you’ll   protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained   on .   You’ll   accomplish   this by ensuring   timely   and   accurate   documentation is completed as you work on each claim.      

Schedule:  

• During training,   work   Monday through Friday from 8:00 AM – 5:00 PM.  

• After training, work   10 days   on 4 days off working 8 - 12 hours/day (up to $175/day for working over 8 hours, $200   weekends   and/or holidays).  

• This field position requires up to 90%   travel   out of town.  

• Required to attend   2- week training program in   Dallas, TX  

Q ualifications:    

• 2+ years of experience writing water damage estimates preferred .  

• Previous   experience as a property adjuster preferred .    

• Proficiency   in estimating software like Xactimate preferred .    

• Strong focus on providing exceptional customer service .    

• Ability to work independently, starting from home, and   travel   to   different locations .    

• Proactive problem-solving skills and a positive attitude toward challenge s.  

• Excellent organization and multitasking abilities in a fast-paced environment .    

• Clear and professional written and verbal communication skills .    

Required Qualifications:  

• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on   either a   one to two -story roof .  

• Valid driver's license and willingness to travel as part of the job requirements .  

• Must   reside   within 50 miles of   an airport .    

• As a requirement of employment, individuals who currently hold an active insurance license must   terminate   all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when   instructed to   by the licensing team. By   proceeding   with the application process, applicants acknowledge and accept these licensing requirements and agree to   comply .  

You’re   provided with comprehensive training:    

• The training program is designed to help you build a claims foundation and understand the systems and processes in your   day-to-day   work .  

• Ongoing training opportunities for continuous improvement happen regularly on the job .    

Notice of Licensing Requirement:    

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an   additional   background check with the Department of Labor. If applicable, you will   be required   to secure license(s) within   60 days   of hire.    

• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.    

Sign On Bonus:     

• You may be eligible for a $1 , 000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or   applicable   Appraiser License.    

*Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

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