Transportation Supervisor

About this role

We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: The position is responsible for supervising employees (drivers and driver assistants) that coordinate services between the kitchen and drivers and controls activities on the dock.

Main Duties and Responsibilities: • Ensures quality production standards are maintained for all accounts • Responsible for obtaining control sheets and making assignments for team drivers to flights daily • Checks dock area to ensure that employees have required equipment and that trucks leave according to scheduled dock departure • Checks that all teams are catering correct aircraft and flights • Ensures that all employees are in compliance with safety procedures and Airport Transport Authority badging requirements • Works with management staff to improve performance of the unit • Assists teams with late flights and equipment changes • Responsible for getting information from airlines on service requirements and updates • Maintains radio contact with Operations Manager, meal planer and leads during operation • Conducts regular checks of the kitchen to ensure no equipment was left behind after flights leave the kitchen • Responsible for security and proper transportation of galleys and maintaining cleanliness of vehicles • Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.  • Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.  • Ensures that all products are coded according to Gate Gourmet procedures.   • Works with maintenance staff to ensure preventive maintenance of machinery and fleet according to schedules, reports maintenance and repair issues in timely manner. • Maintains Company policies and procedures as well as specification books for airline customers • Maintains all financial goals related to material, productivity, overtime, and labor goals • Prepares management reports (ex. attendance, HAACCP and labor) as required. • Responsible for supervising drivers and driver assistants • Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions. • Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations. • Manages daily manpower planning including assignment of responsibilities and workstations. • Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.) • In conjunction with department leaders determines number of employees needed by shift • Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed. • Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses. • Monitors daily manpower planning and schedules employees.  • Responsible for employee retention and reducing employee turnover. • Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s). • Reviews and ensures employees in chain of command are in correct cost centers and correct job titles. • Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority. • (note: this should only apply to OP73 and OP78) Ensures employees complete all company required training including but not limited to ServSafe • Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications Education : • High School Diploma or GED required. • Associates degree preferred.   Work Experience: • 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred Technical Skills: (Certification, Licenses and Registration) • Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees. • Current or previous labor relations experience is a plus, but not required. • Candidate must be comfortable with all levels of employees and have the ability to drive positive program change. • Ability to train others required. • Must have the ability to give negative and positive feedback to employees on a daily basis. • Excellent time management skills required.  Ability to handle multiple tasks without losing focus on priorities. • Strong organizational, analytical, communication and leadership skills required. • Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance. • Basic computer skills with working knowledge of Microsoft Office products required.   • Ability to obtain ServSafe Certification required.   • ServSafe Certified preferred   Language / Communication Skills: • Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved • Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.   Job Dimensions Geographic Responsibility: USA Type of Employment: Full-Time Travel %: No Exemption Classification: Exempt Internal Relationships: TBD External Relationships: TBD Work Environment / Requirements of the Job: Normal work environment Budget / Revenue Responsibility: USD Organization Structure Direct Line Manager (Title): Manager, Ops, Transport Dotted Line Manager (Title, if applicable):  N/A Number of Direct Reports: Up to 80, average of 16 (union employees, Asst, Ops, Meal Bank)

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