Transportation Coordinator

About this role

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink’s Global Services is a division of Brink’s Inc, the world’s premier provider of secure   logistics   and security solutions in more than 122 countries across 5 continents.  Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for   a   Import/Export   Transportation Coordinator – Miami   based out of our   Latin America Regional office   in Miami, FL.  

Starting Hourly Rate: $23 *Must be fluent in English & Spanish

Job Summary:   The Import/Export Transportation Coordinator   is responsible for   providing hands on customer service and customer   assistance   for the prompt, effective transportation, clearance, import,   export   and routing of both domestic and international parcels   in accordance with   proper procedures for BGS customers.    

Key Responsibilities:  

• Receive incoming calls, e-mails and faxes from customers, Brink’s affiliates ,   subcontractors    and   agents   and   respond to requests for rates, billing issues, service queries,   in a timely manner  

• Coordinate   day to day   activities   for   Import / Export   shipments.   Interface and coordinate smooth operation of the Import / Export Department with customers, airlines, and field locations.  

• Partner with operations staff to   determining   accurate   operational service capabilities.  

• Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling.  

• Handle service concerns diplomatically, channeling complaints to other   appropriate personnel   as needed.  

• Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.  

• Determine   whether a courier is   required   on a given   shipment, and   make courier arrangements with the   appropriate gateway   airport office.  

• Respond to inquiries   regarding   the status of items in transit through our system.  

• Prepare customs entries and follow-up with the clearance process on all entries prepared through partnership with internal and external partners.  

• Scan, file, copy, and assemble documents   including:   bills of   lading , dock receipts, licenses, and consulate documents.   

• Perform Data entry for all export shipments into operating system   and   maintain   hard copy files .  

• Research   customer claims ensuring the highest level of customer service on every call and   ensure   that all service complaints are handled diplomatically, channeling pertinent information to customer service   manager .  

• Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General security regulations (GSR).  

• Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice   mails , e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration.  

Minimum Qualifications:  

• Minimum   1   years   of   hands on   air freight Export coordination experience including but not limited to routing of shipments, pricing, routing. data entry and ensuring an outstanding customer service experience.  

• Minimum of   1   years   working with Microsoft Office and other transportation field software programs – both   industry   based and proprietary.  

• Must   be 21 years of age or older.  

• Able to work weekends,   holidays   and/or extended hours  

• Able to lift at least 50 pounds as needed and when   necessary   on a regular basis  

Preferred Qualifications:  

• Experience in a   fast paced   high volume Import / Export department for an air freight forwarder.  

• More than   1   years   of experience servicing customers in the transportation/ logistics   industry as a coordinator, shipment router or other similarly situated air freight   forwarding   professional.  

• Good basic math skills.  

• Transferrable   internal BGS experience in   an Exports , Customer   Service   or other Operational position with working knowledge of BITS,   ATLAS   and GARCIA.  

• Experience in   secured   logistics .  

• Advanced level skills in Microsoft   Office skills .  

Professional Skills:  

• Fluent in English and Spanish  

• Professional, positive demeanor  

• Excellent customer service.  

• Collaborative work style.  

• Good ethics and integrity.  

• Ability to work independently and as a productive member of a team.  

• Strong attention to detail.  

• Analytical problem solving.  

If you have the background and integrity we   require   and are looking for a challenging opportunity, we hope you will consider employment with Brink’s.    Brink’s   provides an outstanding total compensation package for this positio

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