Transition/Custodial Prevention Specialist

About this role

Become a part of our caring community   Are you passionate about helping others navigate healthcare and community resources? As a Transition/Custodial Prevention Specialist, you will work one-on-one with members to create personalized care plans, coordinate services, and empower them to achieve better health outcomes and greater independence.

You will meet members in the field at home, Nursing Facility (NF), or location of the member's choice. You will spend quality time assessing their goals, needs, and barriers. Then, you will connect members with quality services to promote their ultimate well-being and drive person-centered health outcomes.

• Provide specialized support for members receiving Long Term Services and Support (LTSS), with a focus on addressing health-related social needs (HRSNs), providing psychosocial support, and ensuring LTSS meets the member's service needs. • Support members residing in NFs by building relationships with facility staff, advocating for member care (including access to needed behavioral health services), and assessing the member's desire and ability to return to the community. • Contact members telephonically and face-to-face to establish goals and priorities, evaluate resources, develop plans of care, and identify LTSS providers and community partnerships to provide a combination of services and supports that best address the needs and goals of members and caregivers through person centered thinking approaches. • Focus on supporting members or caregivers utilizing an interdisciplinary approach in accessing long term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs. • Develop and modify Individual Service Plans and involve applicable members of the care team in care planning (Informal caregiver coach, PCP, etc.). • Support members through navigation of their LTSS and related environmental and social needs. • Utilize available information pertaining to members to prevent the need for administration of duplicative assessments. • Make recommendations for appropriate Home and Community-Based Services (HCBS) to enable member's independence in the community. • Facilitate interactions with other payer sources, providers, and interdisciplinary care teams. • Educate members in maintaining Medicaid eligibility. • Assist with entry of annual Level of Care assessment into state portal.

Use your skills to make an impact   Required Qualifications • Must reside in the state of Illinois. • Bachelor's degree in social sciences, social work, human services, or a related field. • Two (2) years of experience working with Medicare and Medicaid recipients, long-term care services, Home and Community-Based Services (HCBS), or managed care organizations. • One (1) or more years of professional experience working with members in custodial and transitional care. • Experience using a variety of electronic information applications/software programs including electronic medical records. • Ability to travel in the region to meet face-to-face with members and/or their families, community partners and care teams.

Preferred Qualifications • An active, unrestricted Licensed Professional Counselor (LPC), Licensed Social Worker (LSW) or Registered Nurse (RN) in Illinois. • Nursing home diversion or long-term care case management experience. • Experience working with a Waiver Program. • Experience with Medicare & Medicaid recipients. • Experience working with complex health population. • Experience with health promotion, coaching and wellness. • Knowledge of community health and social service agencies and additional community resources. • Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other.

Additional Information • Workstyle/Travel: This is a Field position that requires 75 - 90% travel in the field to visit members. May need to attend occasional onsite meetings in Humana's Schaumburg, IL office. • Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM Central Standard Time (CST), with flexibility available. Additional hours may be required based on business needs.

Driving This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

TB This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.   Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.  

Scheduled Weekly Hours

40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.   $59,300 - $80,900 per year   This job is eligible for a bonus incentive p

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