Training Manager CDP

About this role

SUMMARY

The Training Manager will provide, at a minimum, planning, schedules, coordinates, facilitates, and present training focused on providing the highest quality security personnel for the contracts supported by the Federal Services Division (FSD).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitates individual training, group instruction, demonstrations, meetings, and conferences, as directed by the FSD Management team;

• Responsible for all contract training compliance mandates;

• Coordinates and facilitates all training programs, re-training programs, annual in-service training, and specialized training sessions for security officers;

• Measures progress and effectiveness of training; scores and tracks all required training information utilizing the Learning Management System (LMS);

• Supports onboarding activities within the FSD and delivers orientation training to new employees;

• Maintains records and prepares accurate and timely reports both manually and through automated methods (LMS);

• Tracks weapons training and qualification requirements, including weapons and ammunition inventories.

• Conduct training;

• Oversee other trainers conducting training;

• Regulate, create, monitor training schedules;

• Compile, organize, and audit documentation to be submitted;

• Conduct QC Audits (internal);

• Run reports to ensure 100% current licensure;

• Records and maintains all subordinate trainers’ certification requirements and credentials;

• Regulate licensure to ensure 100% compliance

• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures. Contributes to profits and revenue; Conserves organizational resources. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented. Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings. Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Training Manager shall have a minimum of a BA degree, or comparable education and specialized experience in law enforcement, criminal justice

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