Territory & Inside Sales Manager

About this role

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

The Territory & Inside Sales Manager is a key contributor within the Watts Water Quality sales organization supporting the Easy Water (EW) business. This role is responsible for driving growth across the US territory by leading inside sales agents, expanding the EW dealer network, and increasing direct-to-consumer (DTC) sales. This individual will focus on improving team performance, strengthening dealer partnerships, and maximizing inside sales effectiveness to deliver against revenue and growth objectives across both channels.

This position is responsible for supervision of Residential Sales Representatives.

This position reports to the Director of Sales and is remote.

Primary Job Duties and Responsibilities • Leads, coaches, and supports a team of inside sales agents to achieve and exceed defined KPIs, including conversion rates, call activity, revenue targets, and customer satisfaction metrics.

• Monitors individual and team performance, providing ongoing feedback, coaching, and development to improve effectiveness and results.

• Drives growth of the Easy Water (EW) dealer business by strengthening existing partnerships, increasing engagement, and identifying opportunities to expand dealer sales performance.

• Partners with inside sales agents to grow direct-to-consumer (DTC) revenue through effective lead management, follow-up, and sales execution.

• Aligns team activity and priorities to support balanced growth across both the dealer network and DTC channels.

• Builds and maintains strong relationships with dealers, customers, and internal stakeholders to support long-term growth.

• Identifies and develops new business opportunities within the territory through both direct outreach and team-driven efforts.

• Uses data, reporting tools, and CRM systems to track performance, analyze trends, and drive continuous improvement.

• Communicates regularly with leadership on team performance, pipeline status, and growth initiatives across EW and DTC channels.

• May participate in customer- and dealer-facing activities, including occasional travel, to support territory growth.

• Conducts business with integrity and represents the company with professionalism at all times.

• Assume responsibility for other projects and duties as assigned by [insert title of manager’s position] or Company management.

• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

• Travel Requirements: 25%

Required Qualifications • Bachelor’s degree in related field

• 5+ years of professional experience required, including demonstrated leadership, coaching, or supervisory responsibilities. Experience may include customer service, technical support, inside sales, or account management.

• Prior experience supervising, coaching, mentoring, or leading others strongly preferred (formal or informal leadership experience in customer service, support, or inside sales environments applicable).

• Demonstrated ability to manage performance through KPIs, metrics, or productivity goals.

• Proven ability to influence team performance and drive results through coaching and accountability.

• Strong technical background and/or aptitude.

• Strong organizational skills and ability to successfully prioritize activities across team and territory responsibilities.

• Must possess excellent oral, written, and presentation skills.

• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.

• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

Preferred Qualifications • Experience in the water treatment, water systems, or plumbing industry is preferred.

• Familiarity with Salesforce or comparable CRM platforms is a plus.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Fort Worth, TX location for meetings, trainings, or as otherwise required by Company management.

Physical Requirements : Specific physical abilities required for this position include, but are not limited to: • Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and

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