Technology Sales Specialist, Support Services

About this role

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA As a Principal Support Services Technology Sales Specialist at NTT DATA, you will bring your expertise and enthusiasm to pursue and secure qualified leads identified by our Client Management and other teams. Your role will involve identifying new opportunities within existing accounts and presenting tailored solutions, value propositions, partner configurations, and revenue models that align with client needs.

You will work directly with clients at various levels, spending substantial time engaged in selling Software defined Infrastructure Services (SdIS) or supporting the sales process alongside Client Managers. Additionally, you will contribute to the pre-sales process by teaming up with pre-sales architecture teams to design the best solutions for clients.

By building and nurturing strong relationships with clients, you will manage and grow these connections, driving expansion and renewals across all solutions and services. You will act as the go-to person for business conversations at the C-level, leveraging your industry expertise to address clients' critical business problems and opportunities with our innovative solutions.

You will stay ahead of industry trends, collecting and analyzing DATA to gain deeper insights into client needs and the broader industry landscape. Your role involves owning the sales process, collaborating with extended sales teams to position solutions successfully, and ensuring timely delivery of proposals. Your efforts in structuring deals and negotiating complex contracts will help build a stable pipeline of business opportunities.

In this role you will: • Extensive experience in achieving and exceeding sales and financial goals. • Proven ability to build and nurture meaningful relationships with clients up to the C-level. • Strong skills in delivering engaging sales presentations and adopting a team-selling approach. • Deep understanding of competitors and the ability to implement successful sales strategies. • Experience in defining and executing sales strategies. • Meticulous attention to maintaining accurate sales forecasts and close plans. • Strong negotiation skills to create beneficial solutions for customers, partners, and the organization. • Client-centric mindset with a knack for understanding customer problems and crafting optimal solutions. • Flexibility to quickly adapt to new missions or urgent deadlines. • Bachelor's degree in a relevant field, or equivalent experience

You are perfect for this role if you: • Maintains subject matter expertise in multiple technology domains or solutions sets. • Client ownership and relationship builder, primarily responsible for the client and act as internal client owner within assigned accounts. • Manages and grows relationships to drive expansion and renewals across all solutions and services. • Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership. • Leads the business conversations at C-level and becomes the reliable point of contact to further strengthen relationships. • Acts as a client and industry expert and gains insights into client’s most urgent business problems or business opportunities while linking how the organization's solutions and services offerings can add client business value. • Maintains a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends. • Collects and analyzes DATA to learn more about the client and the industry in which they operate. • Owns the sales process and collaboratively works with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure. • Partners with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time. • Works closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets. • Uses sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and DATA-driven insights. • Develops and implements an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders. • Maintains a pipeline of leads on relevant CrM. • Structures deals and creates comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities. • Engages in complex deal structuring and negotiation efforts designed to protect existing business and win new deals. • Leads business negotiations for contracts ensuring deals are risk-free and profitable. • Minimizes churn and maximizes retention in assigned accounts. • Lands, adopts, expands, renews – Identifies client business needs with a view to help shape solution development by the wider pursuit teams.

Knowledge and Attributes: • Extended demonstrated experience in achieving and exceeding sales and financial goals. • Extended demonstrated experience in developing and encouraging meaningful customer relationships up to C-level, particularly CFO’s and CTO’s. • Extended ability to deliver engaging sales presentations. • Extended proficiency in team selling approach. • Extended knowledge of competitors and ability to apply competing successful sales strategies. • Extended demonstrated experience in defining sales strategy. • Extended client-centric approach, able to unde

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