Technology Compliance and Operational Risk Manager

About this role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for executing second line of defense compliance and operational risk oversight for a Front Line Unit, Control Function, and/or Third Parties. Key responsibilities include ensuring requirements of the Global Compliance Enterprise Policy, the Operational Risk Management Enterprise Policy (collectively “the Policies”), the Compliance and Operational Risk Management Program and Standard Operating Procedures are implemented and identifying, challenging, escalating, and mitigating risks in a timely manner. 

We’re looking for a seasoned risk leader to join the second line of defense, providing oversight and challenge for Global Operations Technology and Client Data Platforms (GOTSSCDP) and Enterprise Risk and Finance Technology (ERFT), two forward-looking CIO organizations within Global Technology. This is a high-impact opportunity to influence how we manage risk across platforms that directly affect some of the most critical services across the Global Technology organization .

Responsibilities: • Assesses risks and effectiveness of Front-Line Unit (FLU) processes and controls to ensure compliance with applicable laws, rules, and regulations, while responding to regulatory inquiries, other audits, and examinations •  Engages in activities to provide independent compliance and operational risk oversight of FLU or Control Function (CF) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively the Policies) and the Compliance and Operational Risk Management Program and Standard Operating Procedures • Identifies and escalates problems or issues that arise and drives actions to address the root causes that lead to compliance risk issues and/or operational risk losses • Conduct monitoring and provide independent review of the Front-Line Unit. • Monitors inventory of processes, risks, controls, and associated metrics for risk appetite and limits, reporting violations of compliance or regulatory activities • Assists in the development of independent risk management reporting for respective area(s) of coverage as input into country/regional governance and management routines • Analyzes and interprets applicable laws, rules, and regulations to provide clear and practical advice to stakeholders, and identify and manage risks • Reviews and challenges FLU/CF process, risk, Single Process Inventory, and FLU/CF Risk and Control Self-Assessment related to themes or trends, while monitoring the regulatory environment to identify regulatory changes applicable to area(s) of coverage • Monitor and assess adherence to Global Technology policies and standards • Perform inline review of ITGPST issue management activities, including remediation of regulatory issues

Benefits of Role: • Enterprise Visibility: You’ll work closely with senior leaders across Global Technology and Risk, influencing decisions that shape how AI technology risks are managed. • Strategic Impact: Help define how we manage risk in areas like AI, accessibility, and developer enablement. • Career Growth: This role offers a unique opportunity to expand your leadership footprint and deepen your expertise in both technology and risk.

Required Qualifications: • Minimum of seven years of relevant experience • May require regulatory examination/registration or certification, depending on jurisdiction and role​​​ • AI and Generative AI risk expertise • AI platform operations and monitoring experience • Technology controls and operational risk management • Observability, monitoring, and alert management understanding and tool experience • Change management and lifecycle governance expertise • Data analysis and risk reporting capabilities • Experience with cloud and AI platforms • Compliance, Operational Risk, or Technology Risk Experience • Proven background in risk-related disciplines; strong experience with the Global Compliance & Operational Risk program from a 1st or 2nd line perspective. • Strategic Thinking: Ability to translate complex risk concepts into clear, actionable guidance. • Exceptional Communication & Influence: Communicates with clarity and impact; comfortable engaging at the executive level and shaping outcomes. • AI Fluency & Analytical Skills: Leverages AI tools and data to inform risk assessments and drive decision-making. • Business Acumen: Familiarity with GCOR programs, Global

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