Technology Change Manager - A&F Co.

About this role

Job Description:

The Technology Change Manager will lead change for complex, cross-functional technology initiatives (tools, data, AI). This role owns the end-to-end ADKAR lifecycle and ensures successful adoption of new ways of working by connecting change efforts to business outcomes and future-state goals.

What Will You Be Doing?

Key Responsibilities: Change Planning & Execution (ADKAR) • Own full ADKAR lifecycle: impact, risk, communications, training, adoption • Conduct change impact and readiness assessments • Identify risks/resistance and execute mitigation plans • Own training strategy and deliverables (course outlines, curriculum, and training documentation) • Deliver all change artifacts (comms, stakeholder plans, adoption tracking)

Agile Delivery Integration • Align change work to Agile lifecycle (design → build → test → release → adoption) • Embed change activities into project plans and sprint cycles • Partner closely with product, tech, and project teams

Stakeholder Alignment & Communication • Clearly articulate the “why” behind changes • Build alignment across business + technology stakeholders • Translate complex topics into clear, executive-ready storytelling (e.g., PPTs, comms) • Drive engagement and buy-in at all levels

Strategic Thinking & Business Alignment • Connect change efforts to business outcomes, operating model, and future state • Identify adoption risks and influence solution/design improvements • Monitor adoption metrics and adjust plans to improve outcomes

Leadership & Influence • Coach leaders and teams through change • Influence without authority across cross-functional teams • Act as a trusted partner to both technologists and functional leaders

What Do You Need to Bring?

Required Qualifications (Must-Haves) • Minimum 3 years of change management experience (non-negotiable) • Proven experience executing end-to-end change (ADKAR or similar) • Strong communication and executive storytelling skills • Ability to build relationships and drive alignment across stakeholders • Experience supporting enterprise technology or transformation initiatives • Strong problem-solving and strategic thinking skills • Ability to operate independently in a fast-paced, ambiguous environment

Preferred Qualifications (Nice-to-Haves) • Change management certification (e.g., Prosci) • Experience working in Agile / product delivery environments • Exposure to large-scale digital, data, or AI transformations

Success Measures • High adoption and effective use of new tools/processes • Strong stakeholder alignment and positive feedback • On-time delivery of change plans and deliverables • Measurable improvement in adoption, engagement, and business outcomes • Ability to proactively identify and mitigate adoption risks

Benefits & Perks 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program • 401(K) savings plan with company match • Annual companywide review process  • Flexible spending accounts  • Medical, dental and vision insurance  • Life and disability insurance  • Associate assistance program  • Paid parental and adoption leave  • Access to fertility and adoption benefits through Carrot  • Access to mental health and wellness app, Headspace • Paid Caregiver Leave • Mobile Stipend • Paid time off and one paid volunteer day per year, allowing you to give back to your community  • Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)  • Seven associate wellness half days per year  • Merchandise discount on all of our brands  • Opportunities for career advancement, we believe in promoting from within  • Access to multiple Associate Resource Groups  • Global team of people who will celebrate you for being YOU! 

Company Description Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

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