Technical Writing Program Manager

About this role

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.



 Salary Range: $97,000.00 - $145,000.00 per year.

 Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window: This position is expected to remain open until . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

 Job Description: The LXS Technical Writing Program Manager’s key tasks include, but are not limited to, the following: 

PROGRAM STRATEGY AND GOVERNANCE  • Champion and lead the strategic implementation and maintenance of technical documentation programs or systems.

• Plan and strategize, document, and optimize the end-to-end documentation lifecycle process

• Partner with internal leadership or the clients to implement projects and other process-improvement related initiatives.

CLIENT AND STAKEHOLDER MANAGEMENT • Serve as the central point of contact and primary liaison for technical documentation.

• Lead program and project-level risk identification, analysis, and mitigation planning.

• Implement a robust, multi-level communication plan to keep all stakeholders (internal stakeholders and clients) informed of the program or project's status, progress, successes, and challenges.

TECHNICAL AND OPERATIONAL LEADERSHIP • Lead formal business reviews with key stakeholders and executive leadership.

• Define, track, and maintain KPI or SLA attainment for their assigned function.

• Act as the program's thought leader by staying abreast of industry trends, emerging technologies, and best practices in technical communication, content strategy, and program management.

TEAM MANAGEMENT • Hire, train, mentor, and evaluate staff to ensure seamless execution of technical writing / cross-functional  initiatives.

• Ensure the technical writing function is staffed appropriately and that team members have the necessary training and tools to meet the program's evolving objectives.

The success of the LXS Program Manager will be measured through: • Implementing technology-enabled documentation solutions that reflect a learner or user-centered philosophy.

• Maintaining client relationships.

• Development of team members (technical writers and senior technical writers).

• Generating or contributing to regular reports or business reviews.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.   EDUCATION Bachelor’s degree or equivalent in English, Communication/Journalism, or closely related degree.

WORK EXPERIENCE • 3-5 years creating and managing production-level documentation, ensuring high-quality, clear, and concise content for both technical and non-technical audiences • Designing and implementing content strategies, information architecture, and documentation workflows

• Analyzing and understanding different target audiences, tailoring content to their specific needs and technical knowledge

• 1-3 years managing, mentoring, and coaching teams of technical writers with diverse skill and experience levels 

• 1-3 years setting the strategy and direction for technical documentation efforts, ensuring they align with overall business and product goals • Reporting and analyzing programmatic risks throughout a project lifecycle

• Defining and tracking key metrics and reporting on the progress and success of documentation initiative

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