Technical Trainer & Instructional Designer

About this role

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

This technically skilled and hands-on individual, as part of the Technical Training team, will be responsible for designing, developing, and delivering product and applications based training programs that enable Watts’ customers and channel partners to install, maintain, and troubleshoot a variety of plumbing products and system solutions with confidence. The role blends 60% instruction delivery with 40% instructional design. 

This position has no direct reports but is expected to mentor and coach other Technical Instructors and Instructional Designers.

This position reports to the Director of Training. This role is hybrid and is based in North Andover, MA.

Primary Job Duties and Responsibilities • Conduct hands-on and virtual instructor-led training on a variety of Watts product lines and plumbing system solutions for contractors, distributors, engineers, and other audiences.

• Design and develop new training curricula and revise existing content for instructor-led, Lunch & Learns, and e-Learning, partnering with product engineering, technical support, sales, and marketing to source accurate product information, specifications, and graphics.

• Partner with internal stakeholders and external customers to identify training gaps, obtain feedback, and deliver solutions that improve product knowledge, installation quality, and customer satisfaction.

• Mentor and coach other Technical Instructors and Instructional Designers to maintain consistently high training quality across the organization.

• Ensure all training equipment, lab facilities, and demonstration units are fully operational, properly maintained, and consistent with Watts quality standards and customer expectations.

• Contribute to the development of training program policies, procedures, standards, and templates. Lead and direct instructional design projects as assigned.

• Travel Requirements: Up to 30% domestic travel to Learning Center locations and Watts facilities to develop or conduct training.

• Assume responsibility for other projects and duties as assigned by the Director, of Training or Company management.

Required Qualifications • Bachelor’s degree in a relevant technical field, education, or equivalent experience (e.g., Military School Instructor certification). In the absence of a degree, 10+ years of directly relevant work experience will be considered.

• Minimum 6 years of experience as a technical instructor, course developer, or instructional designer in a construction, mechanical engineering, plumbing, or industrial product environment.

• Demonstrated deep understanding of water based plumbing systems (Potable Water; Hydronic Cooling; Fire Protection; Municipal; etc.) HVAC, and related flow control products.

• Strong Microsoft Office skills, particularly PowerPoint for training delivery and content development. Proficiency with current PC applications and comfort working in a hybrid office environment.

Preferred Qualifications • Proficiency in ADDIE or similar instructional design methodology.

• Prior experience training on plumbing or HVAC products.

• Hands-on trade experience (journeyman plumber, pipefitter, or similar) is a strong differentiator.

• Experience in customer-facing roles and a strong customer focused mindset.

• Familiarity with Watts product lines or competitor equivalents.

General Applicable Company Competencies • Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts’ cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions While performing the job duties, you will be working in an office and training lab environment. You will be required to work in the office at the North Andover, MA location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday). When not traveling, non-office days may be used for instructional design and content development. Up to 30% travel to field locations and customer sites is required.

You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the N.Andover, MA location to conduct in-person training Monday – Friday as needed. Your scheduled work hours will be communicated to you by your manager

Physical Requirements : Specific physical abilities required for this position include, but are not limited to: • Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.

• Ability to communicate

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