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Technical Systems Engineer (Hybrid)

Cisco

RTP, NC, US$104k – $138khybrid

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About this role

The application window is expected to close on: 08/24/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .

This is a hybrid role with three days per week at Cisco’s RTP office.

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners. 

Your Impact As a Technical Systems Engineer with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation.

You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies. • Act as the main point of contact for production support, managing and resolving tickets across various business units

• Triage and prioritize support tickets based on urgency and impact

• Conduct root cause analysis and apply critical thinking to solve complex problems

•  Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions

• Collaborate closely with business users, analysts, and developers to understand issues and enhancements

• Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction

• Follow Industry best practices for security, scalability, and performance

• Document processes, resolutions, and recurring issues for knowledge management and training purposes

Minimum Qualifications • Bachelor’s degree in Engineering with 6–7 years of relevant professional experience.

• 3+ years of experience using or supporting one or more of the following technologies: Java, SQL, PL/SQL, Oracle, MongoDB, Cassandra, Snowflake

• AngularJS, Python, APIs (HTTP/RESTful web services), Elastic, or Kibana.

• 3+ years of experience in technical operations support and the utilization of case management tools

• Experience with commercial business processes (New & Renew), specifically Configure, Price, Quote and Order Management systems. 

Preferred Qualifications • Excellent english communication skills to collaborate effectively with global teams

• Foundation AI / Gen AI knowledge

• Strong Analytical and troubleshooting Skills

• Focus on skills, education, experience necessary to perform the job (No soft skills)

• Should be objective, non-comparative, measurable

Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $104,000.00 to $138,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time a

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