ForgeApplyTry it free

ForgeApply · Job listing

Technical Support Specialist

Brookfield Asset Management

New York, NY, US$80k – $90konsite

See all 39 open roles at Brookfield Asset Management →

Tailor your resume for this Brookfield Asset Management job in about a minute.

ForgeApply tailors your resume and cover letter to this exact posting, then hands you a ready-to-submit application for Brookfield Asset Management's site. Free trial, no card required.

Tailor my resume for this jobView original posting →

About this role

Location

Brookfield Place New York - 250 Vesey Street, 15th Floor Brookfield Culture

Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

The Technical Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.   The Technical Support Specialist will report to the Team Lead, Deskside Support, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.   Key Attributes of the Ideal Candidate • Accountability  – Takes ownership of issues, sees them through to resolution.

• Professionalism  – Maintains composure and integrity in all user interactions.

• Detail-Oriented  – Listens carefully, documents thoroughly, and follows up consistently.  

Key Responsibilities • Provide exceptional deskside and remote support to Brookfield end users.

• Own IT support incidents and requests through to confirmed resolution.

• Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.

• Deliver basic technical training and guidance to end users.

• Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.

• Represent Brookfield Technology Services with professionalism in all interactions.

• Collaborate across TS teams to resolve complex or escalated issues efficiently.

• Participate in the testing and rollout of new desktop technologies and software.

• Assist and provide backup support to other deskside team members as needed.

• Support high-priority and complex technical issues, including escalations.  

Technical Skills & Competencies Knowledge and proficiency in the following areas: • ITIL framework and best practices

• Operating Systems:  Windows 10/11 and macOS

• Applications:  Microsoft Office 365, ServiceNow (SNOW)

• Systems & Tools:  Active Directory, Microsoft Intune, Azure AD

• Networking:  Remote access (MFA, Cisco VPN), TCP/IP, WAN

• Hardware:  Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems

• Server OS knowledge  is an asset  

Qualifications & Experience • 3+ years of relevant IT support experience

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience

• Experience in the financial services industry is preferred; front-office support is a plus

• Proven ability to install, configure, and support both Windows and Mac environments

• Strong customer service and relationship management skills

• Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)

• Strong awareness and commitment to cybersecurity best practices  

Salary Range:  $80,000 - $90,000   Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on several factors including relative experience, overall years of experience, industry experience, education and designations.

#LI-MW1

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.  Accordingly, we do not tolerate workplace discrimination, violence or harassment.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

Salary insight

The midpoint of this range ($85k) is about 48% below the median disclosed salary for New York roles listed on ForgeApply ($165k across 8,531 jobs).

See full Customer Success salary data for New York →

Based on live postings with disclosed pay on ForgeApply; refreshed daily. Not an estimate of this employer's offer.

Tailor your resume for this Brookfield Asset Management role before you apply.

Tailor my resume for this job

Similar jobs

More like this: Customer Success & Support Jobs · Customer Success & Support Jobs in New York · Browse all jobs

Free ATS checker · How to Tailor Your Resume to a Job Description (Step by Step)