Technical Support Specialist

About this role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

In this role as a Technical Support Specialist, you will be responsible for managing signal distribution and networking, including AV-over-IP protocols, EDID/HDCP management, and HDBaseT. Your expertise in specialized hardware maintenance and calibration of LED Video Walls will be crucial, as well as your ability to set up and troubleshoot immersive audio systems. Additionally, you will need experience in managing control systems like Crestron, Extron, or Q-SYS, and expert-level administration of Microsoft Teams Rooms for Unified Communications (UC) & Hybrid Tech.

Your daily tasks will include conducting system checks, providing event support during Forge experiences and events, training staff on system usage, and ensuring the cleanliness and upkeep of equipment. When technical issues arise, you will be responsible for troubleshooting and coordinating with facility IT around AV issues. You will also manage the Return Merchandise Authorization (RMA) process for faulty equipment, perform on-site repairs when necessary, and maintain an inventory of equipment. Your role will also involve coordinating with third-party vendors for service and maintenance of AV systems, as well as supporting setup and user engagement with all A/V equipment in the space.

Overall, this role requires a candidate with a strong background in signal distribution, networking, and hardware integration, as well as experience in managing AV systems and troubleshooting technical issues. Your ability to work collaboratively with staff, vendors, and IT teams will be essential in ensuring the smooth operation of AV systems and providing high-quality support to users.

Here is what you need:

• Signal Distribution & Networking: AV-over-IP Protocols, EDID/HDCP Management, HDBaseT

• Specialized Hardware (Large-Format Displays: Maintenance and calibration of LED Video Walls)

• Immersive Audio: Setup and troubleshooting of spatial audio or beamforming microphone arrays

• Hardware Integration: Managing control systems like Crestron, Extron, or Q-SYS

• Unified Communications (UC) & Hybrid Tech, UCaaS Platforms: Expert-level administration of Microsoft Teams Rooms (MTR)

• PTZ Camera Control: Managing remote-operated cameras for high-quality streaming of "Demo Days" or guest speaker events

Bonus if you have:

• Certifications in AV-over-IP Protocols or related networking protocols

• Experience with managing large-scale AV installations in corporate environments

• Training in troubleshooting and maintenance of specialized hardware like LED Video Walls

• Experience with managing and supporting UCaaS platforms like Microsoft Teams Rooms (MTR)

Education:

• Bachelor's Degree

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $82,900 — $184,500 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the  Accenture Federal Serv

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