Technical Success Manager

About this role

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a SecOps Technical Success Manager to join our team. This is a Remote role, reporting to the Senior Manager, Technical Success in the Technical Success department. The SecOps Technical Success Manager empowers our customers to continuously improve their security outcomes, driving satisfaction, retention, and strategic growth. Serving as a trusted advisor, you will build deep customer relationships, guide clients through onboarding to renewal, and help security teams maximize the value of their investment in Zscaler SecOps products.

What you’ll do (Role Expectations)

• Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions including Zscaler MDR (Red Canary)

• Provide ongoing education, share security best practices, and deliver strategic guidance to help customers achieve their cybersecurity goals

• Partner closely with Sales to manage renewals, mitigate retention risk, and identify opportunities for account expansion, upsell, and cross-sell

• Conduct regular executive business reviews and champion customer needs internally with technical, product, and sales teams

• Maintain deep domain expertise in Zscaler SecOps products and roadmap, gathering customer feedback to directly inform future product development

Who You Are (Success Profile)

• You are customer-obsessed, building deep empathy for security teams and anchoring your decisions in solving their real-world outcomes.

• You are a high-trust collaborator, partnering seamlessly across Sales, Support, and Product teams to champion customer needs.

• You are a natural problem-solver, energized by distilling complex technical challenges into clear, actionable recommendations.

• You operate with urgency, driving fast, high-impact execution to secure renewals and help customers realize immediate value.

• You are data-driven, leveraging analytics and customer metrics to surface key insights, evaluate risks, and guide strategic decisions.

What We’re Looking for (Minimum Qualifications)

• Demonstrated experience integrating generative AI tools into your daily workflow to increase productivity, scale customer interactions, and solve problems faster

• 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar client-facing role at a SaaS cybersecurity company

• 2+ years managing a book of business comprised of 25-30 customers with an average ARR of $200,000+

• Solid understanding of cybersecurity concepts and technologies, including endpoint security, network security, cloud security, SIEM, threat intelligence, incident response, and MDR/XDR

• Strong data analysis skills to review customer performance metrics, identify trends, and deliver actionable security insights and recommendations

What Will Make You Stand Out (Preferred Qualifications)

• Prior experience using Red Canary or other Managed Detection and Response (MDR) solutions, alongside expertise in SOC operations, vulnerability management, and deception technologies

• Deep understanding of networking and cloud concepts, paired with industry certifications or advanced degrees in Cybersecurity, Customer Success, Project Management, or Data Analytics

• Demonstrated capability using CRM platforms such as Salesforce to manage client accounts, track retention risks, and capture expansion opportunities

#LI-Remote #LI-IA1

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range $140,000 — $175,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plan

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