Technical Solution Executive, Managed Services

About this role

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

This post is for future opportunities with New Era Technology.

Seeking candidates with either Mid-Market or Enterprise experience.

Summary

New Era has an exciting opportunity for a Solution Executive to join our Solutions Organization. This individual serves as a senior sales overlay to the field, acting as a subject matter expert and trusted advisor for New Era's IT Managed Services portfolio.

The primary responsibility of this role is to drive recurring revenue growth across New Era's Managed Services offerings while enabling the field organization to effectively position, qualify, and sell outcome-based managed service solutions. This role partners closely with Account Managers, Sales Directors, Solution Architects, Service Delivery leaders, and strategic technology partners to accelerate managed services adoption and strengthen long-term customer relationships.

The Solution Executive helps customers align operational, financial, and technology objectives with managed service strategies that improve service levels, reduce complexity, increase operational efficiency, and support business transformation initiatives.

Responsibilities Include

• Serve as a trusted advisor to clients by understanding business priorities, operational challenges, current IT operating model, technology roadmap, support requirements, and long-term transformation goals, then aligning those needs to New Era’s Managed Services portfolio.

• Partner with Account Executives and Sales Directors early in the sales cycle to identify, qualify, and advance managed services opportunities across strategic accounts, including Stage 2/3 opportunities, account planning discussions, and top pursuit reviews.

• Lead a structured managed services discovery process that identifies customer pain, business risk, decision process, economic buyer, technical champion, current internal or third-party delivery model, competitive alternatives, and the customer’s readiness for operational change.

• Drive recurring revenue growth by increasing managed services attach across New Era’s broader solution stack, including cloud, cybersecurity, collaboration/CX, networking, infrastructure, Microsoft/CSP, endpoint, data center, lifecycle services, observability, and professional services.

• Lead consultative discussions with executive stakeholders, including CIOs, CFOs, CTOs, COOs, IT Directors, and Operations leaders, with a focus on business outcomes rather than technology features.

• Develop executive-level value propositions that connect managed services to measurable outcomes such as reduced operational risk, improved service levels, predictable spend, better governance, resource continuity, improved security posture, and lower total cost to operate.

• Build ROI, TCO, and business-case justification to help customers understand the financial and operational tradeoffs between maintaining internal operations, using incumbent providers, or partnering with New Era.

• Collaborate with solution architects, service delivery, operations, finance, and sales leadership to ensure the proposed managed services solution is technically sound, operationally supportable, financially viable, and aligned to customer expectations.

• Help customers understand the post-close operating model, including onboarding, SLAs, ticketing, escalation paths, customer portal visibility, reporting, governance, QBR cadence, and continuous improvement processes.

• Create account-level managed services growth strategies that identify expansion opportunities, service modernization initiatives, lifecycle engagements, and wallet-share opportunities within existing customers.

• Position New Era’s managed services as strategic business enablers across service desk, infrastructure management, cloud operations, network operations, unified communications, security operations, observability, and end-user support services.

• Drive field enablement by coaching sales teams on discovery, qualification, attach strategy, financial value articulation, objection handling, and outcome-based positioning for managed services.

• Build repeatable discovery frameworks, talk tracks, customer-facing materials, objection-handling guides, value stories, and attach motions that improve field adoption and sales consistency.

• Build and maintain strategic relationships with technology partners to drive joint go-to-market motions, solution alignment, and customer opportunities.

• Monitor market trends, competitive offerings, managed services consumption models, AI-driven operations, automation technologies, and customer buying patterns.

Required Skills And Professional Experience

• Strong executive presence with the ability to engage and influence CIOs, CFOs, COOs, CTOs, CEOs, IT Directors, and other senior business stakeholders.

• Proven ability to lead structured discovery that uncovers business pain, operational risk, decision processes, stakeholder alignment, competitive dynamics, financial impact, and readiness for change.

• Strong command of value-based selling, MEDDPIC qual

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