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Technical Solution Analyst

Vb

Corporate Headquarters - Roanoke, IN, US$78k – $107konsite

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About this role

FUNCTION The Technical Solution Analyst is a hands-on technical role within the Technology & Analytics team responsible for the administration, configuration, integration support, and data integrity of PTC FlexPLM and its connected Pre-Production ecosystem, including VibeIQ, Salsify, and CrossCap. Working under the Manager, PLM & Pre-Production, this role ensures platforms are stable, properly configured, and technically supported, enabling product development teams to execute seasonal workflows without interruption. This role focuses on technical configuration, system support, data quality, testing, and operational excellence, while partnering with Business Analysts, Product Managers, internal IT, and vendor support teams as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • FlexPLM Administration: • Administer user accounts, roles, permissions, season calendars, workflows, color/material libraries, BOM structures, and specification templates. • Monitor system health, application logs, and scheduled jobs; resolve issues before business impact occurs. • Coordinate patches, hotfixes, and upgrades across DEV, QA, and PROD environments with PTC and internal IT. • Build and maintain custom reports, dashboards, and saved searches to support operational visibility.

• Pre-Production Systems — VibeIQ, Salsify & CrossCap: • Administer VibeIQ catalog structures, user seats, and permission groups; maintain FlexPLM data synchronization. • Configure Salsify attribute sets, workflow triggers, channel rules, and import/export pipelines; monitor and resolve syndication failures. • Support CrossCap season setup, user access, and system-side configuration as directed. • Perform routine data audits across platforms; identify and correct data quality issues, duplicate records, and broken mappings.

• Integration & Data Management: • Monitor API and ETL integrations connecting FlexPLM, VibeIQ, Salsify, and CrossCap with ERP, DAM, and 3D tools through middleware such as Azure or  FlexConnect. • Troubleshoot integration failures by identifying root cause across source, middleware, and target systems; resolve or escalate with documented findings. • Execute data loads, migrations, and bulk updates; maintain data dictionaries, field mappings, and interface specifications.

• Testing & User Support: • Execute test scripts for configuration changes, patches, and integrations; log and retest defects through resolution. • Support UAT by setting up environments, loading test data, and assisting business testers. • Serve as Tier 2 technical support; resolve escalated tickets within defined service levels. • Maintain system user guides, how-to documents, and a knowledge base of known issues and workarounds.

EDUCATION AND/OR EXPERIENCE • Bachelor of Science in Information Systems/MIS, computer science, business or related field or equivalent experience • 3–5 years of hands-on experience administering or configuring PTC FlexPLM in a retail, apparel, footwear, or comparable enterprise environment. • Experience supporting at least one Pre-Production, Product Information Management, or comparable platform, such as MSDynamics, VibeIQ, Salsify, or CrossCap. • Proven experience troubleshooting system defects, integration failures, and data quality issues independently. • Experience executing test scripts, logging defects, and supporting UAT for system changes, upgrades, or implementations. • Experience with Agile/Scrum development methodology, Jira or Azure DevOps, and Confluence preferred.

KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • PTC FlexPLM configuration and administration, including workflows, user and role management, reports, BOM structures, and specification templates. • Salsify PIM configuration, including attributes, workflow automation, channel syndication, and import/export support. • VibeIQ and CrossCap administration, catalog structures, season setup, user access, and system-side configuration. • Functional understanding of integration middleware such as MuleSoft, Boomi, or FlexConnect. • Ability to understand REST APIs, JSON, XML, SQL or equivalent data validation methods, ERP product data flows, DAM platforms, and 3D tool integrations. • Advanced Microsoft Excel skills and working knowledge of Jira or Azure DevOps and Confluence. • Diagnoses and resolves technical issues independently and methodically, with sound judgment on when to resolve directly versus escalate. • Manages multiple concurrent system support tasks in a fast-paced seasonal environment. • Communicates clearly with both technical teams and non-technical business users. • Maintains high attention to detail in data configuration, validation, testing, and documentation work. • Proactively monitors system health and addresses risks before they escalate. • Collaborate effectively across IT, vendor support, and cross-functional business teams. • Adapts quickly to platform updates, new tools, and shifting seasonal priorities. • Flexible, organized, and able to work under pressure to meet deadlines in a fast-paced office environment

ENVIRONMENT & PHYSICAL DEMANDS The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Flexibility to provide after hours support (on call) and to occasionally work 2nd and 3rd shifts as well as weekends • Office envi

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