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Technical Services Engineer - Onshape

PTC

Remote · Remote, United States, US$130k – $155k

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About this role

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.   Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Onshape by PTC is the world's first and most widely used cloud-native CAD and PDM software for professional mechanical design engineers. Engineering.com has recognized it as the fastest-growing CAD system, and Onshape offers an exciting opportunity to help expand its footprint over North America.

Role Overview: We are seeking an energetic and highly skilled individual for a Principal level position to join the Onshape Strategic Technical Services team. The ideal candidate is articulate and experienced in both pre and post sales situations, working closely with prospects/customers throughout the relationship. From delivering engaging product demonstrations to understanding engineering systems and process aiding in customer onboarding and adoption. You will collaborate with a fast-paced, in-office team at the PTC HQ in Boston's Seaport District, supporting our sales efforts by showcasing our product to potential new customers and working with the customer success team to help build/maintain/expand customer relationships. This role demands a strong understanding of engineering applications (CAD, PDM, PLM, CAM, FEA, etc.) and the ability to effectively communicate our product's unique features. You will play a crucial role in introducing a next-generation product design platform to a broader audience. Experience in the CAD/PDM space, with a reseller or direct with a vendor, is a plus.    Key Responsibilities: • Master our product and become an expert user. • Collaborate closely with the sales team to deliver exceptional product demonstrations. • Act as a product expert, addressing questions from customers and prospects working in conjunction with the customer success team. • Help build and cultivate customer relationships • Develop technical product-related marketing content. • Expand our ever-growing library of demonstration content. • Liaise with the development team to relay feature requests from customers and prospects. • Continuously enhance your skills and knowledge.

  Required Skills: • Experience with mechanical CAD software (Onshape, SOLIDWORKS, Autodesk Inventor, Creo, Siemens NX, etc.) • Experience in delivering product demonstrations. • Experience in troubleshooting complex customer requirements and engineering processes. • Excellent written and verbal communication skills. • Bachelor's Degree in Mechanical, Industrial, or Electrical Engineering, or a technical equivalent.

Preferred Skills: • Experience and familiarity with PDM or PLM products (SOLIDWORKS PDM, Windchill, Autodesk Vault, Siemens Teamcenter) • Experience with engineering software such as CAM, FEA/CFD, ECAD.

PTC carefully considers a wide   variety     of factors   when   determining   compensation.   The   anticipate d   annual salary range for this position   is   between  $130,000 - $155,000 .   The salary range   reflects   a good-faith estimate of compensation at the time of posting.   A ctual   compensation   may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for   a performance-based   bonus.    E mployee s   also   ha ve   the opportunity to   become a PTC shareholder through our employee share purchase program   (ESPP) ,   which allows   for the   purchase   of   discounted PTC stock .   Certain   roles   may also be eligible for   participation in our   equit y programs.   E mployees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and ,   if you are an office-assigned employee,   a generous commuter subsidy.   All total rewards and benefits programs are subject to applicable plan   eligibility   and other   terms and conditions.   

For more information   about   PTC’s comprehensive benefits, please   visit   our   Careers Page .   

PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.   

   This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.   

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability,

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