Technical Service Coordinator

About this role

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products. Technical Service Coordinator GIW Industries Inc.

JOB TITLE: Technical Service Coordinator DEPARTMENT: Thomson Service Center REPORTS TO: Service Operations Manager LOCATION : Thomson, GA SHIFT : 1st

PURPOSE OF POSITION:          Under the direction of the Service Operations Manager, prepare quotes for the repair of assorted industrial equipment and projects. Coordinates projects from conception through completion to include assisting and leading in assembly and disassembly of various rotating equipment.  This position is a key member of the team at the Florida Service Center. This is a “hands on” position that requires strong customer skills, strong people skills, and the ability to handle the high pressure/stress of getting the job done on time and under budget. Conduct work activities in a professional manner that reflects positively on the image of the company and conforms to current Health and Safety legislation, upholding GIW Industries Inc. Health and Safety Policy.

DUTIES AND RESPONSIBILITIES: Under general supervision:

• Execute all work in accordance with KSB and GIW Industries Inc. policies and procedures.  • Ensure all work is carried out in a clean and safe environment. • Review and interpret service orders and JDS forms for product specifications such as scope of work and special instructions and requirements from the customer.   • Interpret GIW/KSB and vendor engineering drawings and communicate information to the shop floor in a clear and concise manner. • Prepare detailed condition reports for quote generation, work instructions and transmittal to customers. • Continual coordination and interaction during all stages with Service and Operations Manager, shop personnel, sales and vendors to ensure customer expectations are met. • Assist and lead in the disassembly/assembly of various rotating equipment in accordance to the correct procedures. • High level of customer contact and communication. Excellent customer and team communications skills. • Schedule and coordinate jobs and projects from start to finish both in ERP systems and on shop floor. Ability to multi-task while maintaining control over projects. • Using ERP systems capture relevant time entries. • Using ERP systems set up operation steps and job tasks for disassembly/repair processes. • Using ERP systems create repair bill of material, release purchase requisitions to initiate expediting process with the relevant purchasing department. • Quote gearbox, pump repairs, machine shop, fabrication, field service, power generation, industrial wastewater, municipal and general industrial projects. • Responsible for coordinating with purchasing to obtain and organize parts and materials pricing for quoting assigned jobs. • Communicating with vendors to obtain the fastest turnaround time on parts and material pricing. • Assists with implementation of department goals. • Assist and train fellow employees with daily functions when required. • Compile and complete internal technical repair work scopes, mark up drawings, vendor and customer RFQ, quality control plans and customer condition reports. • Compile and complete customer repair QC data packages. • Liaison with GIW/KSB vendors to assist with obtaining pricing and availability of spares and services for service related jobs. • Liaison with internal work centers/personnel to discuss and verify work scopes/tasks.  • Schedule and manage job flow through the entire process. • Assist in being a driving force to expedite repair turn around efficiently to achieve on time delivery and accuracy.   • Perform other duties as assigned.

EXPERIENCE: • 5 to 8 years’ experience in an industrial environment with mechanical and technical aptitude to include the ability to read and interpret drawings. Familiarity and understanding of the different pump designs, pump components and other rotating equipment. • Familiarity and understanding of different shaft seals and sealing plans, to include mechanical seals and packing. • Familiarity and understanding of different bearings and bearing arrangements to include Babbitt bearing and roller bearings.

EDUCATION: • Preferred: Bachelor’s degree in engineering, or related technical field with 2-3 years’ experience • Alternative: Two-year degree in a technical or mechanical field with 3-5 years’ experience or 5 to 8 years’ experience in a custom manufacturing or service environment.   

SKILLS: • Excellent verbal and written communication skills. Must be multi-task oriented, dependable, ethical, responsive, and able to manage stress and adapt to change within a fast-paced environment. Excellent organizational skills. Ability to work well in a team environment. Patience and proven problem-solving skills. The ability to manage service quotations and orders processes. The

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