Technical Sales Specialist – MedTech Surgery

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Sales Enablement

Job Sub Function: Sales Strategy

Job Category: Professional

All Job Posting Locations: Remote (US)

Job Description: About Surgery Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of MedTech surgery? Ready to join a team that’s reimagining how we heal? Our MedTech Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://jnjmedtech.com

We are searching for the best talent for a Technical Sales Specialist position. This position is Fully Remote.

Purpose: We are seeking a dynamic and self-motivated Technical Sales Specialist to join our sales team. The ideal candidate will have a strong understanding of connected devices, software, cloud, and how to sell connected devices with associated software into hospitals. This person will be responsible for providing technical support to sales representatives and customers, communicating our connected medical devices and software and their IT specs, answering technical questions that arise from customers, and coordinating with relevant JJMT teams to fill in IT/IS questionnaires that come from customers and answer customer questions related to those questionnaires. The role will focus on North America sales but will also support APAC as needed and will coordinate closely with the EMEA team to ensure that processes followed are globally consistent.

You will be responsible for: • Offer rapid, knowledgeable responses to customer technical inquiries during the sales cycle, showcasing problem-solving abilities and in-depth product expertise • Collaborate with Regional Sales Managers and Account Managers to support their sales motion with customers by partnering with them for presentations and Q&A with customer stakeholders that have any questions about connectivity in the device and/or software • Seek, analyze, and act on customer feedback, liaising with service, engineering and research teams to answer and review IT/IS questionnaires and provide feedback to product as needed based on customer feedback • Serve as a subject matter expert, aiding team members in reducing customer escalations and contributing to cost containment through expert guidance. • Work closely with cross-functional teams, including Professional Education, Customer Success, R&D, and Clinical Engineering, to foster client satisfaction and encourage repeat business. • Ensure customer feedback during the sales process is quickly and accurately communicated to the appropriate internal teams, expediting resolutions. • Remain informed of industry advancements, evidencing a commitment to continuous professional development and market leadership.

Qualifications / Requirements:

Education: • Bachelor’s degree in engineering or a related domain. Advanced degree preferred

Required: • Minimum of 2+ experience in Medtech, healthcare sales, SaaS, or technical roles • Demonstrated experience in medical technology or technical roles, with a focus on robotics or connected medical devices. • Proficiency in the understanding of robotics, human physiology, and medical equipment, with the ability to apply this knowledge in a sales context. • Excellent communication and presentation skills, capable of explaining complex technical information in an easily understandable format. • Strong negotiation skills and business acumen, with a proven track record in a competitive sales environment • Flexibility for extensive travel (up to 30%) to meet with clients and attend events. • Proficient in the use of CRM software and sales analytics tools to track client interactions and sales progress.

Preferred Skills & Experience: • Experience with connected medical devices and their use in OR’s • Experience selling connected devices into hospitals • Knowledge of articulating cloud-based infrastructures, EHR interfaces, network diagrams & data flows • Knowledge of software architectures to protect PHI, data encryption, and data de-identification • Knowledge of hospital network connectivity and cybersecurity protection protocols • Experience with navigating hospital data security questionnaires and managing relevant stakeholders

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: • Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar

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