Technical Manager - Salesforce Marketing Cloud

About this role

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. 

Who We’re Looking For   As the Technical Manager - Salesforce Marketing Cloud for a factory, this position requires an individual with robust technical engineering expertise. The Technical Manager will supervise the technical design of the product and direct the factory's technological strategy. Collaborating closely with the Product Owner, Domain Architects, and Technology Domain Owners, the Technical Manager will be integral to assembling and maintaining a high-performing factory. They are tasked with aligning the team's technological proficiency with the product roadmap.

What You’ll Be Doing The Technical Manager holds a critical role in identifying feature requirements, outlining the team's technical vision, and converting these elements into a comprehensive backlog for the development team. This individual is charged with providing technical leadership, fostering innovation, and assuring successful execution of requirements. Additionally, this role entails managing external SaaS providers to amplify our technical capabilities. The role demands a fusion of deep technical expertise, superior execution skills, and exceptional communication abilities to collaborate with cross-functional teams.

As a Technical Manager, you will be responsible for architecting, developing, and maintaining Salesforce solutions to meet business objectives. You will lead technical discussions, mentor developers, ensure best practices, and optimize platform performance. The role requires a deep understanding of Salesforce architecture, integrations, and development best practices.

Key Responsibilities: • 7+ years of Salesforce platform experience, with at least 4+ years in Marketing Cloud and Service Cloud.

• Proven track record of leading Salesforce implementations, migrations, and integrations.

• Deep knowledge of Salesforce Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio).

• Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel).

• Hands-on experience with Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud.

• Strong grasp of Salesforce development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder).

• Configure and customize Salesforce Marketing Cloud (e.g., Journey Builder, Email Studio, Mobile Studio, Automation Studio).

• Configure Service Cloud features like Case Management, Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations.

• Develop and oversee integrations with external platforms (CRM systems, ERP, websites, mobile apps, etc.) using APIs, ETL tools, and Marketing Cloud Connect.

• Lead the architecture, design, and implementation of Salesforce Marketing Cloud and Service Cloud solutions.

• Create scalable, flexible, and high-performing architectures that meet business and technical requirements.

• Design data models, integration patterns, API strategies, and automation workflows across Marketing and Service operations.

• Conduct audits of existing Salesforce orgs and recommend optimizations.

• Research and propose new Salesforce features, AppExchange apps, or emerging technologies to enhance marketing and service operations.

• Design scalable customer engagement strategies including personalization, segmentation, and automation journeys.

• Ensure Salesforce solutions comply with security, privacy regulations (like GDPR, HIPAA), and organizational policies.

• Excellent problem-solving and analytical skills.

• Strong communication and stakeholder management abilities.

• Ability to lead cross-functional teams and mentor junior staff.

• Current knowledge of scripting and programming languages, various business applications, state of the art technology and current trends in the computer industry.

• Certifications (preferred but not mandatory): • Salesforce Certified Marketing Cloud Consultant

• Salesforce Certified Service Cloud Consultant

• Salesforce Certified Application Architect or System Architect

• Salesforce Certified Marketing Cloud Developer (bonus)

What You Bring • Hands on development experience with the following code/platforms - Java 17+, Java Script, HTML, CSS, Micro services, Spring boot, Spring Cloud, Spring Batch, Document DB, SQL

• Progressive experience coding and reviewing code

• Proven experience leading and mentoring a technical team

• Regularly contribute as a hands-on senior developer in development, automation, testing, and environment / release management activities

• experience with Agile software development methodology

• Level presentation experience (PowerPoint, Excel)

• Troubleshooting / Root Cause Analysis for incident management

• Project management :  budgeting / estimations

Added Bonus if you have • Bachelor’s in information technology or related field is preferred Collaborate effectively with cross-functional teams, including product

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