Technical Leader - CX Engineering Productivity

About this role

The application window is expected to close on: 09/01/2026 Meet the Team The Engineering Productivity team makes Cisco CX Engineering faster, safer, and more effective at scale. We own the developer platform, build and test infrastructure, CI/CD, developer tooling, and AI-assisted development — the systems every engineer touches from the first keystroke to production. We eliminate toil, shorten feedback loops, and build paved roads that engineers choose because they're the fastest way to ship. We're the connective tissue across Platform, Application, Product, Security, and Operations, and we bridge those silos through deep technical expertise, strong relationships, and a relentless focus on developer experience. If you thrive where your work directly determines how quickly and confidently engineers build, test, and release software — including AI/ML systems — and where you can shape technical strategy across the organization, this is the team for you. Your Impact As an Engineering Productivity Technical Leader, you'll serve as a key technical liaison and force multiplier across the organization: Strategic Leadership Drive Productivity Strategy:  Shape technical strategy across the developer platform, CI/CD, build and test infrastructure, tooling, and AI-assisted development — aligning initiatives with business objectives in an AI-first world. Build Bridges:  Connect Platform, Application, Product, Security, and Operations to find and remove the friction that slows engineers down, delivering solutions that transcend organizational boundaries. Champion a Productivity Culture:  Evangelize measurement (DORA, SPACE), golden paths, and continuous improvement of the developer experience across traditional and AI/ML workflows. Technical Excellence Build the Internal Developer Platform:  Design self-service platforms, golden paths, and paved roads that let teams provision, build, and deploy without waiting on anyone. Optimize the Inner Loop:  Deliver fast local and cloud development environments, dev containers, and quick feedback so engineers spend less time waiting and more time building. Modernize CI/CD and Build Systems:  Deliver fast, reliable pipelines with build caching and incremental builds, merge queues, and quality gates that catch problems early without slowing delivery. Instrument Developer Productivity:  Establish metrics and observability for the whole software delivery lifecycle — DORA metrics, cycle time, build and test health, and DevEx signals — so decisions are grounded in data. Integrate AI into Development:  Bring AI code assistants, AI-assisted review, test generation, and agentic development workflows into the everyday toolchain to accelerate productivity. Ensure Platform Reliability:  Keep the productivity platform, CI/CD, and developer tooling themselves resilient and performant, with ambitious availability targets for the systems engineers depend on daily. Influence & Collaboration Partner Externally:  Build relationships with vendors, open-source communities, and industry peers to stay ahead of emerging tools and bring innovations to Cisco. Partner Internally:  Build relationships across Platform, Application, Security, Operations, and Product teams to understand technical and business needs. Gather and prioritize requirements from engineering and security stakeholders, run feedback loops on developer experience and tooling adoption, and lead technical reviews and knowledge-sharing initiatives to drive continuous improvement in productivity, automation, and quality. Mentor & Develop:  Provide technical leadership and coaching, elevating capabilities in platform engineering, developer experience, and automation. Stay Future-Ready:  Keep abreast of emerging trends in developer productivity, platform engineering, build systems, and AI-assisted and agentic development. Be ready to rapidly implement and iterate on cutting-edge solutions that make engineers more productive. Minimum Qualifications: • 10+ years in engineering productivity, developer platforms, DevOps, build/release, or infrastructure engineering with demonstrated technical leadership progression

• BS or MS in Engineering, STEM or related field

• Proven track record designing and implementing developer platforms, tooling, or CI/CD and build systems that serve multiple teams

Preferred Qualifications: • Experience building internal developer platforms, platform-as-a-service offerings, or developer portals (e.g., Backstage)

• Experience in productivity measurement and delivery practices, including DORA metrics, SLOs, quality gates, and CI/CD

• Cross-organizational influence with the ability to build consensus and drive adoption of technical strategies and tooling

• Expertise with CI/CD and GitOps platforms (Jenkins, GitHub Actions, GitLab CI, ArgoCD, Flux) and modern build systems (Bazel, monorepo tooling, remote/build caching)

• Depth in test infrastructure — fast and reliable test suites, flaky-test management, and test observability

• Proficiency with IaC tools (Terraform, CloudFormation) and cloud-native platforms (Kubernetes, AWS, Azure, GCP)

• Proficiency in Python, Go, or Java with strong scripting and automation skills

• Experience instrumenting the SDLC with observability tooling (Splunk, OpenTelemetry, Prometheus, Grafana) for build, test, and delivery health

• Hands-on experience integrating AI-assisted and agentic development tools (code assistants, AI-driven review, test generation) into engineering workflows

• Familiarity with DevEx research methods (developer surveys, SPACE framework) to quantify and improve developer experience

• Strong communication skills with the ability to influence technical decisions across organizational levels

Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together acr

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