Technical Field Engineer II CRM - Albany/Rochester / Buffalo, NY

About this role

We anticipate the application window for this opening will close on - 21 Aug 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.                     Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives.

CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION: Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches. Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance. Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings.

Serve as the customer and field technical resource in CRM. Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education. Based on strategic priorities provide implant or clinic coverage as requested by the needs of the region. This position covers the following territory: Albany, Rochester, and Buffalo New York.

Main Job Duties/Responsibilities

Education and Training • Drives regional education and training activities and supports national programs for CRM, specifically: • Train and educate internal teams and external customers on CRM procedures, therapies/ products, processes and solutions • Continued education and assessment of tenured field team • Leads coordination of new-hire training with accountability to hiring manager (DM or DSM) • Responsible for new hire field sign-off

• Understands competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage. Disseminates competitive information to regional teams. Delivers competitive training to field service and sales staff • Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization. • Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers. • Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value   and engages with the Regional Economics Manager for economic value conversations.

Technical and Clinical Expert • Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise. • Understands, Interprets and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies. • Collaborates with the Clinical Research Organization relative to clinical studies and physician research.

Strategic Partner • Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals. • Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions • Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions. • Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams. 

Builds Alliances • Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region. • Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency.

                                                                                             _____________________________________________________________________ MUST HAVE - MINIMUM QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry

________________________________________________________________ NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

• Degree in biomedical engineering or nursing • Cath Lab, EP Lab, hospital/clinic, or cardiology experience • Experience teaching and educating medical personnel, peers, and technical support personnel • Thorough working knowledge of cardiac medical terminology and the medical device industry • Proven ability to build/maintain positive relationships with peers and colleagues across organization levels • Excellent interpersonal, written/verbal communication skills • Ability to coordinate

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