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Technical and Software Support Specialist

Harris

Pennsylvania, United States, US$70k – $80konsite

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About this role

What you’ll do • Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries. • Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner. • Help resolve technical issues: user connection issues, Rublon MFA, manage hosted Active Directory, Manage password self-service portal, RDP connections. • Identify when software or technical issues should be escalated to development and provide clear supporting details. • Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.

What we’re looking for • Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience • Some knowledge of AP and payroll processes, human resource management workflows. • Excellent interpersonal, customer service and written and oral communication skills • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone. • Strong work ethic and self-starter, ability to work independently and as a team player. • Strong analytical, troubleshooting, and problem-solving abilities • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. • Positive, professional, and solutions-oriented approach

Competencies: •    Action Oriented •    Approachability •    Customer Focus •    Communicative •    Strong Listening Skills •    Patience •    Peer Relationships/Team Player •    Technical Oriented and Adaptability

Required Qualifications: • Talking to customers to help resolve issues and walk them through procedures.  When a phone call is not required, provides steps and written instructions through Team Support. • Basic knowledge of Microsoft Outlook, Teams, Word and Excel. • Prior knowledge of ProSoft a plus, but not required.

What will make you stand out • Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows • General experience in accounts payable, HR/payroll systems support • Some basic accounting knowledge • Creating training videos • Updating User Guides • Accounting knowledge will set a candidate apart

Salary: $70,000 - $80,000 USD per year.

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