Technical Account Manager

About this role

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

***Time Zone CST/MST/PST - CST/MST Preferred***

About the Role

The Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You’ll Do

• Provide input to the writing of proposals and Statements of Work

• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables

• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)

• Assist with assessment and design of solutions

• Assist with Veeam Software solution implementation effort estimation

• Assist with post-installation issues

• Create white papers, solutions guides, best practices, custom documentation, etc.

• Deliver onsite knowledge transfer on Veeam Software solutions

• Assist in the selling of Professional Services

• Document configuration and completed activities

• Analyze installed environments and guide optimal Veeam Software configurations

• Facilitate communication between client and Veeam support

• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions

• Provide input for improvement of process and documentation

• Overnight travel to meet company goals and objectives

• Perform other duties, as assigned

What You’ll Bring

• VMware VCP, Microsoft MCSE or equivalent experience

• Prince 2, ITIL, PMP,  or equivalent experience

• Bachelor’s Degree in technology required (A combination of education and experience will be considered)

• Hands-on experience with Veeam’s Core products

• Proven Consulting and Project Management  experience

• Excellent communication, interpersonal and relationship-building skills

• Responsible for understanding customer needs and architecting an appropriate solution.

• Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated Technologies.

• Significant experience and understanding of virtualization technologies such as VMware and Hyper-V

• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)

• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)

• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)

• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)

• Experience with Data Management, Data Protection, Data Analytics

• Extensive experience with Data Center, Business Continuity and Operating Systems

• A proven track record of success (Attitude, Competency, Activity Levels)

• Experience successfully managing multiple simultaneous projects and accounts

• Working knowledge of Cloud technologies, capabilities, and protocols

• Fluent in English

• Quarterly travel to customer

#LI-TN1 #LI-REMOTE

What you'll get

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents

• Medical, dental, and vision coverage starting on your first day

• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program

• 401(k) retirement plan with company matching contributions

• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time

• AirVet: 24/7 virtual veterinary care at no cost

• Legal services, identity protection, and supplemental health insurance options

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

U.S. Geographic Zones & Compensation Ranges (TTC / OTE)

Zone 1: San Francisco Bay Area, New York City Boroughs $167,400 — $310,900 USD

Zone 2: Washington, California (excluding San Francisco Bay Area) $153,500 — $285,000 USD

Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excl

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