Technical Account Manager

About this role

ABOUT US

At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.

Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.

OUR MISSION

Helping companies reimagine how companies take care of their people.

OUR INVESTORS

We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.

ARTICLES

- Founder Story - Jaclyn Chen https://bit.ly/3FpQ0ti

- Benepass Raises $40M Series B https://getbenepass.com/blog/benepass-raises-40m-series-b-to-help-employers-redesign-benefits-for-rising-healthcare-costs

CANDIDATE RESOURCES

- Benepass | Candidate Resource Page https://docs.google.com/document/d/1_OTFvktl-2SoxPn_tkZzyHECSKM0V14hVZOy1ZdZ8zE/edit?usp=sharing

- Benepass Listed on Inc. Magazine's Best Workplaces of 2023 https://bit.ly/3EAXv0Q

TEAM & ROLE

As a Technical Account Manager at Benepass reporting to our Head of Customer Operations, you will be the primary technical point of contact for our client teams. You'll work closely with our implementation, customer engineering, and customer success teams to ensure successful implementation and ongoing satisfaction with our platform. This role bridges the gap between our technical capabilities and our clients' business needs, ensuring that we deliver maximum value through the Benepass platform.

WHAT YOU'LL DO AT BENEPASS

- Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules. Gain confidence in which issues you can see through to resolution, and which require higher-level support from Customer Engineering. Example tasks that the TAM will manage include this list. https://docs.google.com/document/d/18pv49L-CM8UX3nk_CQeIJkUiHQWiSCpM5mbL80F8tHI/edit?tab=t.0#heading=h.ivqxol3aqzr5

- Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders

- Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices

- Partner with our product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions

- Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and client invoicing

- Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for enterprise clients

- Lead technical troubleshooting efforts for complex client issues, coordinating with internal teams to drive resolution and escalation to engineering partners where appropriate

ABOUT YOU

- You are technically savvy with strong business acumen. You can understand complex technical concepts and explain them clearly to both technical and non-technical audiences

- You're proactive and solutions-oriented, always looking for ways to help clients maximize the value of our platform

- You have excellent project management skills and can manage multiple complex projects simultaneously

- You're a relationship builder who can establish trust with technical stakeholders while maintaining strong partnerships with internal teams

REQUIREMENTS

- 3-5 years of technical account management or similar customer-facing technical role

- Experience with API integrations, SSO setup, and enterprise software implementations

- Strong understanding of data analysis and troubleshooting skills, e.g. experience using SQL, working in Excel or similar products, proficiency in BI tooling and data warehouse querying

- Excellent project management skills with experience leading complex technical initiatives

- Bachelor's degree in Data Science, Information Systems, or related field, or equivalent practical experience

- Strong written and verbal communication skills

BONUS SKILLS

- Experience with HR/Benefits technology platforms

- Knowledge of HRIS systems (Workday, ADP, etc.)

COMPENSATION

Base salary of $85,000-115,000 + Equity

RANGE(S) IS SUBJECT TO CHANGE. BENEPASS TAKES A NUMBER OF FACTORS INTO ACCOUNT WHEN DETERMINING INDIVIDUAL STARTING PAY, INCLUDING MARKET COMPARABLES, INTERVIEW PERFORMANCE, PEER COMPENSATION, AND YEARS OF EXPERIENCE.

WHAT WE OFFER

- 95% coverage of medical, dental, and vision

- Fantastic benefits (of course 😃), including: - $250 WFH setup (one time) - $500/year Learning & Development Benefit - $150/month cell phone + internet - $100/month Wellness - $100/month Co-working and Commuter Benefit

- We offer several team onsites a year

- Flexible PTO

At Benepass, we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opport

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