Tech Lead - Washington DC

About this role

Company Overview

At Veo, our mission is to end car dependency by making clean transportation accessible to all. A leading shared micromobility provider in North America, Veo provides millions of bike and scooter rides annually in over 60 cities and universities from Los Angeles to New York City.

Veo offers the most diverse and accessible vehicle fleet in the country built to expand who can ride and what trips are possible. We design and manufacture our vehicles, hardware, and software systems in-house and operate our local markets directly to ensure safe and reliable service. As the first profitable micromobility company in North America, Veo is built for long-term growth and partnership with cities.

Veo has been recognized as one of Fast Company’s Most Innovative Companies and a Top GreenTech Company by TIME. As we continue to scale, we are looking for exceptionally talented individuals who are excited to help shape the next era of micromobility.

Shifts:

• 6am - 2pm Sunday - Thursday

• 2pm - 10pm Tuesday - Saturday

Pay: $22.50/hr

A company van is provided to all employees. Employees must have reliable transportation to the warehouse located on S. Earley St, in Alexandria, VA.

Company Overview

At Veo, we're bringing the next generation of mobility sharing to cities and universities globally through our dockless pedal bike, e-bike and e-scooter systems. We also offer fat-tire bikes, cargo bikes and ADA-compliant bikes – making us the only shared mobility provider with this breadth of options. We design and engineer our own vehicles and hardware and software systems to provide greener, sustainable transportation options to our communities. Our mission is to offer the best combination of multi-modal sharing technology and seamless customer service, so users can unlock joy in their day. We are looking for exceptionally talented individuals who are ready to take on exciting challenges and own solutions. We are headquartered in Chicago, IL, but we are hiring across the U.S. Join us!

As Veo's Tech Lead, you'll help lead our innovative dockless micro-mobility program. You'll play a vital role in the program’s success, from leading the team, to ensuring efficient daily operations, to answering customer service requests. This person will have a bias for action and excellent customer service skills.

Responsibilities :

• Perform field tasks: swapping batteries, rebalance vehicles, respond to on-demand requests to locate/retrieve scooters

• Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech

• Train new technicians in shift priorities, start and end of shift SOPs, and in company systems (upkeep, WIW, TechApp)

• Ensure that warehouse is organized and up to standards

• Batteries are being cycled correctly and vehicles are placed in the right position

• Assist with other tasks assigned by Operations Manager

Qualifications & Skills:

• Prior experience leading or mentoring teammates

• A willingness and ability to work a variety of days and shifts, primarily evenings and weekends

• Exceptional communication and attention to detail

• Passion for dockless scooter sharing and sustainable transportation

• Ability to lift up to 60 lbs scooters without assistance

Below is the expected salary range for this position. The listed range is a good faith estimate, and exact compensation and total package may vary depending on market conditions and candidate qualifications. Pay Range $22 — $22.50 USD

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