Team Lead Medical Assistant Sign on Bonus

About this role

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Hartford HealthCare, one of the nation's leading health care providers, and   GoHealth   Urgent Care, an on-demand consumer-centric care company,   are   operating   urgent care centers across the Connecticut area.   

At Hartford HealthCare- GoHealth   Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!  

Market-leading benefits include:   

• Medical, Dental, Vision, 401k matching   

• Employee   assistance   and wellness programs including a strong focus on promoting mental health   

• Generous Paid time off    

• This position offers monthly incentive pay based on performance metrics   

• Growth opportunities   

• Sign on bonus up to $3,500 for external candidates    

In a collaborative manner, the   Lead   Medical Assistant will provide support to the Medical Providers, Radiologic Technologist,   and patients throu gh a variety of tasks, including but not limited to   patient care management,   organization   and   communication.     

The   Lead   Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to   provide “Unparalleled Experiences” and GO above and beyond for our customers, team members,   partners   and communities by ensuring that their experience is effortless, personal and connected .  

Job Requirements    

Education   

• High School Diploma   required    

• Graduate of a Medical Assisting Program   preferred    

Work Experience   

• Medical Assistant experience   preferred    

• Front Desk experience   preferred    

• Basic Life Support (BLS)   required   at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).    

One of the following Certifications is Required:   

Under one year   of Medical Assistant experience requires one of the following Certifications at the time of hire:   

• CCMA- Certified Clinical Medical Assistant   (verified through NHA, National   Healthcareer   Association)    

• CMA- Certified Medical Assistant   (verified through AAMA, American Association of Medical Assistant)    

• RMA- Registered Medical Assistant   (verified through AMT, American Medical Technologists)    

• NCMA- National Certified Medical Assistant   (verified through NCCT, National Center for Competency Testing)    

• NRCMA- Nationally Registered Medical Assistant   (verified through the National Association for Health Professionals)    

In lieu of an approved MA Certification, we will also accept one of the following   

• 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting, OR  

• 1+ years of working phlebotomist experience   

Candidates who do not hold an approved Medical Assistant certification at the time of hire must obtain one within 15 months of their start date to remain eligible for continued employment as a Certified Medical Assistant.   

In lieu of an approved MA Certification, we will also accept one of the following at the time of hire:    

• Graduate of an Accredited School of Nursing or LPN or RN   

• EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)   

• CNA - Certified Nursing Assistant 

• Radiologic Technology  graduate with American Registry of Radiologic Technologists (ARRT) registration  

• Additionally, CPOE certification for order entry is   required   within two weeks of start date.    

Essential Functions   

• Supervise and support team members and business operations .  

• Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from management.

• Conduct monthly   inventory  

• Responsible for order approval  

• Assist management in resolving patient concerns at the center.   

• Provide weekly oversight of   calibrator   calls.   

• Drive KPIs and Strategic Initiatives and Metrics.

• Responsible for site walk-throughs  

• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.   

• Assist with duties during absences, such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.   

• Conduct performance review, assist in the training and assessment of team members assigned to the center.  

• Participates in interviewing and provides feedback on new hire   selection  

• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.   

• Process co-pays and schedule patient appointments for assigned   center .   

• Coordinate provider referrals to assigned Specialist.   

• Answer patient questions regarding their care and keep them informed of their status.    

• Inform technical staff of patient flow.   

• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit.

• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to   provider   as needed.   

• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to   provider .   

• R esponsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.   

• Responsible for completing order sheets to   maintain   supply inventory levels; regularly check   expiration   dates on suppli

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