Team Lead, Identity and Access Management — Okta Operations & Engineering

About this role

What success looks like in this role:

Position Summary Unisys CSS is seeking an experienced Team Lead for Identity and Access Management to lead the delivery, operations, and engineering of enterprise IAM services, with a primary focus on Okta . This role is responsible for leading a technical team, managing customer-facing IAM service delivery, and ensuring secure, reliable, and scalable identity solutions across complex environments. The ideal candidate will have deep hands-on experience with Okta administration, engineering, integrations, automation, and lifecycle management , as well as strong knowledge of SCIM, SAML, OIDC, Active Directory, APIs, and identity architecture principles . This individual must be delivery-oriented, comfortable working directly with customers and account teams, and capable of balancing technical execution with leadership, service management, and client success. Public sector experience is preferred. Experience supporting public sector security and compliance requirements, including FedRAMP, DISA IL4, DISA IL5, DoD, or federal security frameworks , is strongly preferred.

Key Responsibilities IAM Operations and Engineering Lead day-to-day operations and engineering activities for enterprise IAM services, with a focus on Okta. Design, configure, maintain, and improve Okta environments, including applications, groups, policies, workflows, lifecycle management, authentication flows, and integrations. Support and engineer integrations using identity standards and protocols, including: • SCIM • SAML 2.0 • OIDC / OAuth 2.0 • LDAP • Active Directory integrations • API-based provisioning and automation

Provide technical leadership for identity lifecycle processes, including joiner, mover, leaver workflows, access provisioning, deprovisioning, group management, and entitlement management. Troubleshoot complex IAM issues involving authentication, authorization, provisioning, federation, directory synchronization, and application access. Support Okta integrations with cloud platforms, SaaS applications, enterprise directories, and customer environments. Develop and maintain documentation, runbooks, architectural diagrams, integration patterns, and operational procedures.

Team Leadership and Management Lead, mentor, and support a team of IAM engineers and administrators. Assign work, manage priorities, support escalation paths, and ensure high-quality delivery across the team. Provide technical guidance, coaching, and performance feedback to team members. Help establish team standards, operational processes, quality controls, and delivery expectations. Act as the escalation point for complex technical, operational, and customer-facing issues. Promote a culture of accountability, collaboration, continuous improvement, and customer-focused delivery.

Architecture and Technical Strategy Contribute to IAM architecture, solution design, and technical roadmaps. Evaluate customer requirements and translate them into secure, scalable IAM solutions. Apply sound architecture principles across identity federation, access control, directory services, automation, integration, and service delivery. Understand and apply API principles, including REST APIs, authentication methods, authorization models, rate limits, error handling, and automation use cases. Identify opportunities to improve IAM reliability, security, automation, scalability, and operational efficiency. Partner with security, cloud, infrastructure, application, and compliance teams to align IAM solutions with enterprise requirements.

Service Delivery and Customer Success Serve as a customer-facing technical leader for IAM operations and engineering. Communicate clearly with customers, client stakeholders, account executives, project managers, and internal delivery teams. Support service delivery objectives, including incident response, request fulfillment, change management, problem management, and operational reporting. Understand and manage service delivery metrics such as: • MTTR • SLA performance • Incident volume and trends • Request fulfillment times • Change success rates • Operational risk and backlog

Drive timely resolution of customer issues while maintaining quality, security, and compliance. Support customer success activities by understanding customer goals, identifying risks, communicating status, and helping ensure successful outcomes. Participate in project planning, implementation tracking, stakeholder communication, and delivery coordination.

You will be successful in this role if you have: Strong hands-on experience with Okta operations and engineering . Experience administering, configuring, troubleshooting, and integrating Okta in enterprise environments. Strong understanding of identity protocols and standards, including SCIM, SAML, OIDC, and OAuth 2.0 . Experience with Active Directory , including users, groups, organizational units, group policy concepts, LDAP, directory synchronization, and hybrid identity patterns. Experience leading or managing technical teams, including task assignment, mentoring, escalation management, and delivery oversight. Strong understanding of IAM architecture principles, including federation, provisioning, authentication, authorization, lifecycle management, and access governance. Experience working with APIs, automation, and integration patterns. Ability to troubleshoot complex IAM, authentication, provisioning, and directory-related issues. Strong written and verbal communication skills. Experience communicating directly with customers, client stakeholders, account executives, and technical teams. Strong service delivery mindset with an understanding of operational metrics, SLAs, MTTR, incident management, and continuous improvement. Ability to manage competing priorities in a fast-paced customer-facing environment.

Preferred Qualifications Public sector experience, including federal, state, local, education, defense, or regulated government environments. Ex

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