Systems Integration & Production Engineer

About this role

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Job Qualifications: Skills: End to End Implementation, Escalation Resolution, Patch Testing Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes

Job Description: General Dynamics is seeking a highly skilled Systems Integration & Production Engineer to join our mission-critical engineering team. In this role, you will bridge the gap between development and production, serving as the primary Subject Matter Expert (SME) for Microsoft Exchange across multiple isolated, high-security networks. You will architect, test, and validate configurations in a dedicated laboratory environment, and directly execute the strategic planning, rollout, and lifecycle maintenance across operational production environments.

This role requires a unique balance of rigorous integration lab testing, high-impact Tier 3 escalation support, and strategic engineering planning. Additionally, you will act as a critical troubleshooting liaison for our enterprise users accessing Department of Defense cloud tenants ( DOD365-Joint and DOD365-SEC ), collaborating directly with external agency technicians to diagnose and isolate complex access issues impacting our workforce. You will also mentor lower-tier administrators to ensure maximum operational uptime.

HOW A SYSTEMS INTEGRATION & PRODUCTION ENGINEER WILL MAKE AN IMPACT: Duties and Responsibilities • End-to-End Exchange Architecture: Lead the strategic planning, architectural design, building, and deployment of Microsoft Exchange Server infrastructure in both integration labs and active production environments. • Tier 3 Escalation Support: Serve as the ultimate escalation point for complex messaging and collaboration failures in production; perform deep-dive root cause analysis on highly classified networks. • Patch Compliance & IAVA Testing: Conduct Information Assurance Vulnerability Alert (IAVA) testing on Exchange and System Center suites in the lab to validate that security patches do not impede production functionality before deployment. • Cross-Domain Mail Flow: Maintain, configure, and optimize end-to-end mail flow across separated networks connected via specialized Email Guards; troubleshoot live operational routing anomalies. • Automation & Monitoring: Write, maintain, and execute advanced automation scripts utilizing standard PowerShell and Exchange management cmdlets to automate production monitoring, health checks, and simulated mail flow. • Workforce Mentorship & Documentation: Author and maintain comprehensive standard operating procedures (SOPs), deployment guides, and knowledge-base articles; provide technical training and guidance to Tier 1 and Tier 2 system administrators. • DOD365 & DISA Troubleshooting Liaison: Assist enterprise users with complex DOD365-Joint and DOD365-SEC access issues. Gather technical data and collaborate directly with Defense Information Systems Agency (DISA) technicians to isolate, reproduce, and determine the scope of cloud-tenant anomalies impacting our local workforce (Note: Cloud tenant administration is managed externally). • Infrastructure Integration: Configure and manage essential infrastructure dependencies required for production Exchange operations, including Active Directory (AD), Public Key Infrastructure (PKI), Group Policies, and Windows Server environments.

WHAT YOU’LL NEED TO SUCCEED: Basic Qualifications • Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field (or equivalent combination of education, technical training, and military/work experience). • Experience: Minimum of 5–8 years of direct experience with Microsoft Exchange Server engineering, Windows Server administration, and enterprise-level production support. • Security Clearance: Active Top Secret/SCI security clearance is required. • U.S. Citizenship: Required due to the nature of the classified work environment.

Required Skills & Technical Competencies • Enterprise Messaging: Deep technical expertise in Microsoft Exchange Server architecture, database availability groups (DAG), transport pipelines, and client access protocols in large-scale production environments. • Tier 3 Troubleshooting: Advanced diagnostics capability for complex system integration, identity management, and cross-domain communication failures. • Directory & Security Infrastructure: Strong proficiency with Active Directory (identity management, schema extensions, replication), PKI (certificate lifecycle, encryption, signing), and Windows Server operating systems. • Advanced Scripting: Mastery of PowerShell engineering, specifically utilizing Exchange management cmdlets and legacy cmdlets to build test scripts and custom monitoring frameworks. • Technical Writing: Demonstrated experience creating clear deployment, migration, diagrams, and troubleshooting documentation for down-stream operations teams. • Cloud-Liaison Capabilities: Strong analytical skills to diagnose client-side connectivity or authentication issues with Microsoft 365 / DOD365 enclaves, coupled with the ability to clearly articulate technical symptoms to external DISA support teams.

Preferred Certifications & Experience • Advanced Exchange Engineering: Proven track record of executing full-lifecycle Microsoft Exchange upgrades, schema updates, migrations, and complex disaster recovery procedures. • Messaging Certifications: Legacy Microsoft Certified Solutions Expert (MCSE): Productivity (Messaging focus) or equivalent modern role-based Microsoft Exchange specializations. • Performance Tuning: Direct experience with database health management, optimization of index structures, storage allocation, and transaction log troubleshooting for high-availability Exchange environments. • Advanced T

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