Systems Engineer - IT

About this role

ABOUT READ AI:

At Read AI https://www.read.ai/we’re redefining how teams collaborate by bringing intelligence to every conversation. Our platform supercharges productivity across meetings, messages, and email, so work gets done faster, smarter, and with better focus. We integrate seamlessly with tools like Zoom, Microsoft Teams, Google Meet, Slack, and more, helping teams stay aligned and move forward, whether they’re in the same room or across time zones.

Backed by $81 million in funding from Smash Capital, Madrona, and Goodwater Capital, Read AI is growing. If you're excited to shape the future of AI-powered collaboration and want to make an impact at a product-focused startup, we’d love to meet you.

THE ROLE:

We're hiring a Security & IT Systems Engineer to take full ownership of IT and systems operations at Read AI, and to share the front line of security operations with our security team.

Today, this work lives with our Staff Security Engineer, which limits how much deeper security engineering we can do. You'll take it over — the laptop fleet, MDM, identity administration, the office network, and the IT support experience — and then improve it. This isn't a ticket-closing role. The explicit mandate is to turn IT from a queue of manual, one-off requests into engineered systems that scale past our current headcount.

Your first major project will be building real automation for onboarding and offboarding across Ravenna (our ITSM), Google Workspace, and Gusto (our HRIS), partnering directly with our People Operations lead. Alongside that, you'll share security operations duties: administering our phishing simulation and security awareness program, triaging alerts from AWS and Panther (our SIEM), and answering security questions from across the company.

This role is designed as an on-ramp. You'll start weighted toward IT and systems operations, and over time take on more security engineering scope — delivering security tooling initiatives yourself, with our Staff Security Engineer as a direct partner and coach.

WHAT YOU'LL DO:

Device and fleet management

- Own the laptop fleet end to end: procurement, imaging, hardware and OS refresh cycles, and support

- Administer FleetDM MDM and our Apple Business Manager account, maintaining full enrollment and patch compliance

- Roll out and manage BYOD mobile enrollment for iOS and Android using work profiles, so work resources stay in a managed, independently wipeable container

- Maintain the IT equipment closet and asset inventory

Identity and access

- Administer Google Workspace: user lifecycle, groups and group membership, and organizational settings

- Own SSO, SAML, and SCIM integrations, and standardize how new applications get onboarded to them

- Run recurring access reviews and keep groups as the single source of truth for access

- Build automated onboarding and offboarding workflows across Ravenna, Google Workspace, and Gusto — role-based access on day one, provably complete deprovisioning on exit

IT support and infrastructure

- Field IT support requests through Ravenna, Slack, and in person, with clear response and resolution targets

- Document recurring requests into self-service knowledge so ticket volume drops over time

- Manage our Unifi network and office infrastructure, including our Xerox printer

Security operations

- Administer our phishing triage and security awareness program (Adaptive Security), including campaigns, reporting, and remediation loops

- Perform first-pass triage of security alerts and events from AWS and Panther, following documented runbooks and escalating with judgment

- Answer general and low-level security questions from across the company

- Support and help operate our security tooling stack

Engineering and automation

- Write real code — Python, Go, or TypeScript — to eliminate manual operational work

- Use infrastructure-as-code (Terraform) for the systems you own

- Scope, deliver, and document security and IT tooling initiatives end to end

WHAT WE'RE LOOKING FOR:

- 3+ years in IT operations, systems administration, or a similar hands-on role, with real ownership of the systems you ran

- Hands-on experience administering an MDM platform (FleetDM, Jamf, Kandji, Intune, or similar) and managing macOS fleets at scale

- Practical identity administration experience: Google Workspace or Okta, group-based access, and SSO/SAML/SCIM integrations

- Demonstrated automation ability — you've written scripts or services that replaced manual processes, in Python, Go, TypeScript, or similar

- Working familiarity with AWS and cloud access models

- Strong service instincts: patient with interruptions, clear in writing, and organized enough to protect project time

- Sound security judgment, including knowing when you're uncertain and escalating early

- Based in the Seattle area and able to work on a hybrid schedule, including in-person support and physical equipment duties

NICE TO HAVE:

- Experience with BYOD mobile management and Android/iOS work profiles

- Exposure to a SIEM (Panther, Splunk, Datadog) and alert triage workflows

- Experience administering a phishing simulation or security awareness platform

- Terraform or other IaC experience

- Experience integrating an HRIS (Gusto, Rippling, Workday) with identity provisioning

WHY THIS ROLE MATTERS:

Read AI's products sit on top of our customers' most sensitive communication. The internal systems that decide who can access what, from which device, are the foundation that trust rests on. Getting identity, device posture, and access provisioning right isn't back-office work here — it's directly upstream of whether we can credibly tell customers their data is safe.

You'll also be defining these systems while they're still malleable. Device policy, BYOD posture, access review cadence — the decisions you make in your first year will be the way Read AI works for years aft

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