SVP, IT & HR Service Sales

About this role

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Job Category Sales Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword, it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. This position is open to candidates based in the U.S. and Toronto.

Salesforce is seeking a dynamic Senior Vice President (SVP) to lead the global IT & HR Service sales organization, a critical growth engine and integral part of the EBOU (Emerging Business Operating Unit) Sales Leadership Team. This leader will own the overall sales performance of the IT & HR Service portfolio, driving profitable growth through new customer acquisition, diversified revenue streams, and the scale-up of repeatable, efficient go-to-market strategies.

As the sales general manager of this high-growth business, the SVP will lead end-to-end execution in close partnership with Marketing, Product, Solutions, Strategy, and Customer Success, driving market relevance, operational excellence, and scalable growth. This leader will bring strong commercial acumen, a bias for action, and the ability to operate effectively at both the strategic and operational levels in a complex, fast-paced global environment.

The ideal candidate is a transformational leader with a track record of building high-performing teams, leading through influence, and delivering sustained results in competitive markets.

Responsibilities: • As SVP, Sales - IT & HR Service, you will lead the vision, development, and execution of our global sales strategy for all segments and global operating units.

• You will oversee a high-performing team of sales leaders, including AVPs, RVPs, and AEs, guiding them through complex, high-impact opportunities to accelerate growth, deliver customer success, and drive operational excellence at scale. 

• Drive accountability through rigorous reporting, leveraging advanced metrics and incentive programs to consistently exceed revenue targets and sustain high performance. We make informed, data-driven decisions and drive customer and revenue outcomes.

• Develop a bold customer acquisition strategy that accelerates revenue and positions Salesforce as the preferred solution within the competitive customer base and new logo acquisition. Our organization has seen hyper growth since launch, and we are ready to further accelerate innovation & success globally.

• Build strong cross-functional partnerships, working closely with Product to influence the roadmap, align go-to-market priorities, and ensure solutions meet customer and market needs. We win as a collective team, and customer outcomes are key to our success.

• Own the end-to-end sales process by defining clear metrics and ensuring the team is fully equipped to execute effectively. We operate with urgency and accountability.

• Cultivate strategic customer relationships while expanding the customer base and identifying new revenue opportunities. We lead from the front in every function.

• Serve as a trusted advisor to the Global EBOU Sales Leadership Team, providing insights to inform critical decisions. We are a united leadership team supporting the collective EBOU & Salesforce’s success.

• Manage both strategic and operational planning to ensure alignment with broader business objectives. We plan and execute ahead of where the business is going.

• Transform Sales distribution in the Agentic era. We adapt our processes and playbooks, leveraging Agents and AI technology to optimize execution.

Required Experience: • Proven track record driving sales excellence as a senior (3rd- or 4th-line) leader, managing large, geographically distributed teams across national and/or global markets.

• 12+ years of enterprise software and/or agentic sales experience, with a focus on CxO-level engagement. Agentic & IT Service leadership experience will be valuable.

• Exceptional relationship-building skills with a demonstrated ability to lead through influence and drive alignment across cross-functional, matrixed environments.

• Success in scaling high-performing teams and consistently exceeding revenue targets through strategic, scaled leadership across all segments (Enterprise and Commercial).

• Strong operational and analytical acumen, with the ability to balance short-term execution and long-term growth.

• General manager mindset, connecting functional priorities (e.g., Sales, Product, Marketing, Solutions, Customer Success) to broader business goals.

• Comfortable navigating ambiguity and leading through transformation, including GTM evolution, product shifts, new technology, and organizational change.

• Skilled change agent who articulates the “why” behind change and coaches teams through transitions with clarity and agility.

• Ability to synthesi

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