Surgical Onsite Specialist - Boston District

About this role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life The Surgical Operating Unit strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions across the care continuum. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.                     Primary   Responsibilities    

The   Surgical   Onsite Specialist   (SOS)   is responsible for   providing   case   support   and   customer   support , training and education, and s olution   implementation   assistance   across   aligned   Surgical Centers of Therapy (COTs). This role ensures seamless product   utilization   by   assisting   with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff   within an assigned account alignment and in partnership with the Surgical Account Manager (SAM) . The   Surgical   Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success.  

Customer   Support  

• Provide real-time procedural   assistance   for Surgical COTs   within aligned territory.  

• Offer technical   expertise   and troubleshooting support to ensure successful product usage.  

• S erve as a trusted resource for physicians and surgical teams in the OR.  

Customer Engagement & Communication  

• Act as   a   primary point of contact for customer inquiries during on-site procedures.  

• Ensure clear and effective communication between customers and   colleagues .  

• Identify   and report   concerns and   opportunities   to aligned Surgical Account Manager (SAM) .  

Equipment Upgrades & Maintenance  

• Perform equipment and software upgrades as   required .  

• Conduct   equipment   f leet   a udits to ensure   optimal   product performance and compliance.  

Training & Education  

• Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.  

• Support Resident Labs,   MedEd   courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.  

Sales & Implementation Support  

• Assist Surgical Account Manager   (SAM)   and Specialists with product trials, implementation, and conversion initiatives.  

• Provide on-site support for regional conversions and product adoption strategies.  

Inventory Management  

• Maintain   accurate   tracking and availability of surgical products for smooth procedure execution.  

• Ensure inventory levels meet customer and operational needs.  

Success Metrics:  

• Achieve/exceed   sales objectives   by driving product   utilization   and customer engagement.  

• Secure base business and expand new accounts through effective procedural support.  

• Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.  

• Product Portfolio Alignment:  

• Stapling  

• Energy  

• Access & Instrumentation (A&I)  

• OR Safety  

• Wound Closure  

• GYN & Hernia  

Required Qualifications  

• Bachelor’s degree   with   Minimum of   1 year of required experience  

• Must live or be able to   relocate   within 50 miles of Boston

Preferred   Qualifications    

• 1+ year o f clinical experience in the OR  

• Excellent communication and interpersonal skills  

• Relevant clinical or hospital experience  

• Strong Computer Skills (Microsoft Office, PowerPoint,   MS Teams )  

• Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.  

• A valid driver's license issued in one of the 50 States with a clean driving record is   required .  

• The ability to travel   up to   50 %   when   necessary, which will include overnight and/or weekends, as   required .  

Physical Job Requirements  

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .     

• While performing the duties of this job, the employee   is regularly required to   be independently mobile .     

• The employee   is also required to   interact with a computer and communicate with peers and co-workers   via a variety of media including telephone, email, instant   message   and in-person   

Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsib

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