Support Operations Specialist

About this role

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Support Operations Specialist , you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.

**This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.**

What You'll Do:

• Serve as the front line, supporting our driver-partners

• Thrive in a fast-paced environment tackling an array of customer issues

• Become an expert on our services and spread the love of Via everywhere

• Deliver above-and-beyond customer service to our riders

• Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience

• Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams

Who You Are:

• Clear communicator, good listener, with excellent reading comprehension and writing skills

• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus

• A well-rounded team player who takes ownership of (and pride in) your work

• Dynamic; willing to wear multiple hats and work on projects of all types

• You take initiative to solve problems and get the job done

• Empathetic and have the ability to put yourself in the customer's shoes

• Intellectually curious, and a willingness to embrace the uncertain

• Fluency in English is a must, and Spanish is a plus

Compensation:

• Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

• Hourly wage starting at $23.00/hr

• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

Benefits:

• Fuel costs reimbursed for those commuting into our office in Summit County, Utah

• Employer-subsidized health, vision, and dental insurance

• Employer-subsidized life insurance

• Employer-subsidized short and long-term disability insurance

• A generous paid-time-off package

• Reimbursement for winter tires paid at the end of winter season

Ready to join the ride?

Via is an equal opportunity employer.

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