Support Assistant I - Medical ICU (MICU)

About this role

We are recruiting for a mission-driven Support Assistant I - Medical ICU (MICU) to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values Respect | Belonging | Accountability | Transparency

Department 2B MICU

Medical Intensive Care Unit (MICU) Nurses in the MICU care for some of the highest acuity patients in the hospital. Care is provided for a broad range of diagnoses and nurses will have the opportunity to gain experience using advanced equipment such as Continuous Renal Replacement Therapy, Intra-Aortic Balloon Pump, Ventricular Assist devises, and Extracorporeal Life Support (ECLS). The standard nurse-to-patient ratio is 1:2 with the most critical patients being cared for on a 1:1 basis. We pride ourselves on our culture of teamwork. The 24-bed MICU is a great place to challenge yourself to grow in your nursing practice.

Job Summary

Under general supervision, provides administrative and clerical assistance to support the operation of the assigned nursing unit. Collaborates with other staff and leaders in the development, management, and operation of the unit.

Essential Functions : • Monitors incoming computerized or written orders in a timely and accurate manner. Transcribes physicians’ orders accurately. Notifies RN of STAT orders. Clarifies difficult to read orders. (20%)

• Acts as a greeter to the unit in a manner that shows awareness of cultural and age differences. Always maintains patient confidentially. Performs all duties in relating to the public, patients, and families with customer satisfaction as a goal. Answers phones and call lights in a timely manner. Takes accurate messages and relays patient info to Nursing. (20%)

• Activates patients in appropriate systems. Obtains medical record number and patient stickers. Prepares chart, patient bands, and appropriate paperwork. Transfer patients’ information when necessary. Ensures paperwork is submitted and exchanged. (20%)

• Prepares discharge, transfer or demise records and completes paperwork. Ensures records are ready to send to Medical Records. Prepares and distributes Flow Sheets for required units each day. Files face sheets, lab slips, and appointments in each patient chart on required units. (20%)

• Prepares laboratory slips, enters orders in the computer, and calls/schedules appointments according to written or verbal orders. Organizes charts. (10%)

• Interacts in a professional manner with colleagues and the public, consistent wit the Denver Dozen, and the mission of Denver Health. Participates in the peer review process.0 (10%)

Education : • No High School Diploma and/or No GED

Work Experience : • 1-3 years clerical or customer service experience Required

Licenses : •

Knowledge, Skills and Abilities : • Knowledge of medical terminology. • Must have mathematical and organizational abilities. • Good written and oral communication skills. • Must be detail oriented and able to problem solve minor issues. • Able to work in and around a busy surgical setting. • Ability to read and follow written instructions and to write brief notes about activities performed during the shift. • Ability to cover more than one unit. • Microsoft Office Suite required

Shift Days (United States of America) Work Type Regular (0.9 FTE) Salary $21.00 - $24.92 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs: • Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays • 100% paid parental leave up to 6 weeks • Immediate eligibility for retirement plans with employer contribution up to 9.5% • Generous medical, dental, vision plans in addition to employer paid disability and life insurance. • Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center • Free RTD EcoPass (public transportation) • Childcare discount programs & exclusive perks on large brands, travel, and more • Tuition reimbursement & assistance • Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways • Professional clinical advancement program & shared governance • Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program • National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activit

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