Supply Chain Planning, Order Fulfillment Manager

About this role

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:    • Work in an entrepreneurial and dynamic environment with a chance to make an impact.    • Develop lasting relationships with great people.    • Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Supply Chain Planning, Order Fulfillment Manager

The Order Fulfillment Manager leads a team responsible for the execution order fulfillment processes across the Beverage Supply Chain. This role ensures customer orders are fulfilled efficiently by overseeing inventory flow, shortage resolution, transfer execution, space management, and PO customer scheduling. The manager serves as the operational integrator across Planning, Customer Service, Logistics, Warehousing, and Manufacturing, balancing competing priorities to maximize customer service, inventory health, and network efficiency.

Success in this role requires strong cross-functional leadership, sound operational judgment, and the ability to drive execution in a dynamic, fast-paced environment while continuously improving processes and ways of working.

Essential Functions

Order Fulfillment Execution • Leads the day-to-day execution of order fulfillment activities to ensure customer orders are fulfilled efficiently while balancing service, inventory, transportation, and operational constraints. • Oversees customer shortage resolution by coordinating cross-functional actions to minimize service impacts and improve fulfillment performance. • Executes the inventory flow design developed by the Inventory Strategy team, ensuring inventory is positioned across the network to support customer service and operational execution. • Oversees space outlook creation and exception management process, proactively identifying risks and coordinating mitigation plans across key teams. • Manages PO customer scheduling activities to ensure orders are executed according to customer requirements and inventory design.

Cross Functional Leadership • Partners closely with Water Production Planning, Beverage Production Planning, Customer Service, Logistics Operations, Plant and Warehouse Operations, and the Inventory Strategy team to ensure aligned execution across the supply chain. • Balances competing priorities across multiple functions while making decisions that optimize customer service and overall network performance. • Facilitates cross-functional issue resolution by bringing together stakeholders to identify root causes, align on priorities, and execute sustainable solutions. • Builds strong relationships across operational teams to improve communication, accountability, and execution consistency.

Operational Excellence • Monitors operational performance metrics, identifies execution risks and trends, and drives timely corrective actions to improve customer service and operational performance. • Ensures adherence to established fulfillment processes, inventory flow strategies, and operational standards while identifying opportunities to improve execution efficiency. • Leads the team's response to operational disruptions by prioritizing work, coordinating cross-functional actions, and minimizing customer and business impacts. • Drives accountability through performance management, operational reviews, and root cause analysis to improve execution consistency and reliability. • Partners with the Beverage Center of Excellence by providing operational insights, identifying process improvement opportunities, and validating new processes, tools, and ways of working prior to implementation.

People Leadership • Leads, coaches, and develops a high-performing Order Fulfillment team focused on execution excellence and customer service. • Establishes clear priorities, performance expectations, and accountability across the team. • Develops team capabilities through coaching, process standardization, cross-training, and continuous learning. • Fosters a collaborative, customer-focused culture centered on operational excellence and continuous improvement.

Competencies • Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences • Collaborates – Works cooperatively with others across the organization to achieve shared objectives • Balances Stakeholders – Understands internal and external stakeholder requirements, expectations, and needs; Balances the interests of multiple stakeholders; • Drives Vision & Purpose – Articulates the vision in a way everyone can relate to; Creates organization-wide energy and optimism for the future; Shows personal commitment to the vision • Drives Results – Persists in accomplishing objectives despite obstacles and setbacks; Has a track record of exceeding goals successfully; Pushes self and helps others achieve results

Qualifications

• Required Qualifications: • 6 Years  – Experience in Operations/Business Development Field • 6 Years  – Experience in Position • 6 Years  – Experience managing projects

• Preferred Qualifications: • 10+ Years– Experience in Operations/Business Development Field • 10+ Years – Experience working in Position          • 10+ Years – Experience managing projects

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner • Makes safety the number one priority • Keeps alert for safety issues and escalates immediately • Effectively prioritizes tasks based on department goals • Shows respect to others and confronts interpersonal issues directly • Prioritizes resolution of customer issues effectively • Responds promptly and honors commit

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