Supervisor Network Engineer

About this role

Job Family IT - General About Us  

  At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.   

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.  

Who We Are  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life .   

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.  

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.  

What We Do  

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.  

Transamerica employs nearly 7 ,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. * For more information, visit transamerica.com .   

Job Description Summary Job Description Summary: Leads day-to-day network operations and a team of network engineers/technicians. Responsible for operational excellence across enterprise network services (data center, campus/office, wireless, cloud connectivity, perimeter/security platforms, and circuits), ensuring reliable service delivery through strong incident, change, and problem management. Job Description

Responsibilities • Supervise and develop a team of network engineers/technicians: hiring support, onboarding, coaching, performance feedback, training plans, and workload prioritization. • Serve as a hands-on network engineer as needed for complex troubleshooting, implementation, and operational support across data center, WAN/Internet, cloud connectivity, wireless, load balancing, firewalls, and circuits. • Own day-to-day operational execution for network services, ensuring SLAs and processes are followed for incident, change, and problem management (including after-hours/on-call coordination as applicable). • Oversee, planning and coordination of network changes: risk assessment, change documentation, stakeholder communications, implementation oversight, and post-change validation. • Drive problem management and continuous improvement by identifying recurring issues, leading root-cause analysis, and implementing corrective actions to improve availability and reduce MTTR. • Maintain accurate network documentation (diagrams, runbooks, standard configurations) and ensure operational readiness for new services and deployments. • Coordinate with peer IT teams (security, server/platform, service desk, application teams) and external providers to deliver solutions and resolve cross-domain incidents. • Support vendor engagement for incidents and service requests; track deliverables and ensure service quality for managed circuits and provider services. • Provide input to forecasting and budgeting (hardware, software, support contracts) and support purchase/renewal processes per policy; this role does not have budget ownership.

Qualifications • Bachelor’s degree in computer science, information systems, or related field (or equivalent experience) • Five+ years of progressive experience in enterprise network engineering/operations (LAN/WAN, routing/switching, wireless, firewalls, load balancers, and circuit/provider management) • 1+ years of experience leading others (people leadership or strong technical lead experience), including work planning, coaching, and coordinating on-call/operational coverage • Demonstrated experience with change control and operational processes (incident, problem, and change management), including clear communications and documentation • Strong troubleshooting skills across multi-vendor environments and the ability to lead technical resolution during high-severity incidents

Preferred Qualifications • Strong customer focus; clear communicator who can translate technical issues into impact, status, and next steps for both technical and non-technical audiences • Hands-on experience with cloud/hybrid networking concepts (e.g., connectivity, segmentation, remote access) and network monitoring/observability tools

Working Conditions • Office Environment • On-call or after-hours support during incidents or planned maintenance windows • Occasional Travel Compensation: The Salary for this position generally ranges between $109,000 - $140,000 annually/per hour. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including

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