Supervisor, Fiber Construction

About this role

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Supervisor of Fiber Construction who will be responsible for the day-to-day activities of an assigned team of fiber construction managers. This team has a dedicated focus on vendor management, work order execution, construction, and restoration of Zayo fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will support the Manager of Fiber Construction and work across other fiber construction teams within the area, as well as provide support to Zayo cross-functional teams to improve the quality of processes, deliverables and the end-to-end customer experience. Each fiber construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Zayo. This position is accountable for their assigned team and area for delivering KPIs including but not limited to CapEx spend, fiber complete for small cell, and installed enterprise revenue.

Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.          

Essential Job Functions : • Supervise a team of Fiber Construction Managers in support of the assigned area of responsibility for construction demands, Cap and OpEx management, as well as KPIs.

• Provide support to the Manager of Fiber Construction for communication with the NOC, Engineering, Field Operations, Permitting and Change management teams.

• Provide support to the Manager of Fiber Construction to monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance

• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process

• Provide support to the Manager of Fiber Construction for the assigned areas respective CAPEX and OPEX spend and budgets

• Maintain quality service by understanding and enforcing organization standards

• Develop and coach fiber construction manager team.  Identify training gaps and create a career path for team members.

• Schedule and prioritize the workload of the fiber construction, and external vendor resources within an assigned area

• Provide support to the Manager of Fiber Construction in partnerships with utility and municipal providers to streamline permit application, process, and initiatives such as the FCC’s One Touch Make-Ready program.

• Supervise team for the purposes of (including but not limited to) • Management of external vendors necessary for timely completion and within budget

• Initial construction reviews in accordance with project specifications.

• Oversee site construction, managing schedule, and resources on all projects

• Ensure that all jobs are maintained in a project tracking system with complete accuracy.

• Coordination of all engineering, permitting and licensing activities.

• Development of permit and construction plans.

• Participate in the Vendor evaluation and selection process.

• Ensure all work is completed in accordance with Zayo construction standards, processes, and procedures.  Act as a key contributor to continued growth and improvement in each of these.

Education/Certifications  • High school diploma or equivalent, required

• B.S in Architecture, Engineering, or Construction related field or equivalent work experience, preferred

• A valid driver’s license, required

Experience/Minimum Requirements • 3 years of experience (or equivalent work experience) with ​ ​d irect supervision/management of employees and Fiber engineering design, splicing and/or construction implementation experience

• Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer

• Working knowledge of fiber construction standards (aerial and underground)

• Working knowledge of NESC, NEC and OSHA standards

Other Skills/Abilities • Excellent leadership, interpersonal, verbal, and written communication skills

• Proven people and project management skills

• Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods 

• Familiarity with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices

• Ability to diagnose workflow problems and institute remedies

• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.

• Position needs to be able to operate in a fast-paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers

• A positive attitude and desire to deliver exceptional results for our customers.

• Personal commitment to safety, integrity, and continual professional development

• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Reports to Manager Fiber Construction

Title(s) of direct reports includes but not limited to

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