Supervisor, Configuration Services

About this role

Exemption Status: United States of America (Exempt)

$75,182 - $103,376 - $131,569 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description Summary

Supervises configuration team members within an assigned region in the achievement of defined service objectives, and promotes the overall vision, goals, strategies and objectives of Configuration Services. Supervises configuration timeliness and quality to ensure accuracy of configuration builds provided to our customer. Serves as an interdepartmental liaison to assure open communication and collaboration with client facing teams to drive timely operational execution and service delivery as related to configuration functions. This position will also represent Configuration Services on project teams and client meetings.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervises assigned group of Configuration Specialists and/or Analysts in the development, implementation, and maintenance of client-specific benefit designs focused on meeting the client’s satisfaction in the areas of Service Delivery, Performance Expectations, Claims Adjudication Accuracy, and Growth in Membership and Profitability.  • Responsible for interviewing and recommending candidates for hire, evaluating performance, and enforcing departmental guidelines, policies, and performance standards.  Monitors adherence to company guidelines and policies, administers employee corrective action, and makes termination recommendations.  Models and cultivates staff behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership. Ensures that staff members are aware of business plan objectives, individual accountabilities, and the competencies critical to successful job performance. Promotes the overall vision and strategies of the enterprise within the team. • Provides day-to-day leadership and direction to provide exceptional service to clients, including administering policies, business processes, quality standards, measurement criteria, and daily task management of benefit change requests. • Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers. • Develops and maintains solid business relationships with region’s clients.  Ensures that Configuration Services, on behalf of MedImpact, is meeting service agreement requirements.  • Monitors client service continuum including proactive and reactive components. Resolve escalated issues, while ensuring ongoing issues are resolved expeditiously. • Analyzes training needs, make recommendations and develop training programs, required training lessons, instructional materials, mentoring and technical coaching in order to improve client service delivery.  • Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, configuration design solutions that meet the mutual needs of MedImpact and our customers. Proactively identifies and recommends solutions for client and operational improvements. Help define the requirements for and promote system enhancements, including changes to POS logic, automated benefits processes and SalesForce enhancements.  Provides alternative solutions for more sustainable standard solutions and practices. • Leads special projects, new product offerings and participates as a key member of cross functional workgroups, teams, and committees as assigned. • Identifies and leads improvement opportunities in assigned work groups and business processes by developing and documenting business processes, assigning roles and responsibilities, and measuring results. • Provides support when developing presentations for internal and external audiences. • Supports the Sales Division with Request for Proposals and Best and Final Presentations

Supervisory Responsibilities          Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.                                     Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication

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