Supervisor Accounts Receivable

About this role

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.   We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team: The AR team is a small but highly impactful group that manages accounts receivable operations primarily for customers in Canada and the United States. Working closely together, the team ensures billing accuracy, drives collection efforts, resolves customer account inquiries, and helps maintain healthy financial operations. Beyond their day-to-day responsibilities, team members partner with colleagues across Finance, providing valuable support and contributing to projects that help improve processes and business outcomes.

Where you come in: You will directly supervise employees and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. You will guide, develop, and inspire others while aligning their growth with organizational goals. You are responsible for the overall direction, coordination, and evaluation of this AR team. Your responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. You will oversee collection activity on accounts, cash receipts to customers’ accounts, and invoice corrections as needed.  You work with IT department on process / procedural improvements. 

What makes you successful: • Identify individual strengths, provide targeted coaching, and create development plans that align with both team and organizational objectives.  • Assess and refine workload of AR team and apportion responsibilities for greater efficiency. • Sponsor and support the development of process improvements to increase effectiveness of AR • Coordinate inter‐departmental communication to ensure information is shared timely and accurately. • Participate as Finance representative on cross‐functional initiatives. • Monitor deadlines and adhere to expectations regarding Remote deposits, posting, collections • and other activities. • Verify that transactions comply with financial policies and procedures. • Respond to payment inquiries and act as liaison between departments and vendors. • Excel proficient • Knowledge of accounting common practices • Review customer accounts and correspond with consumers and businesses regarding past due invoices and over/short payments via emails, letters and telephone calls. • Supervises staff on day-to-day cash posting • Monitors and ensures all AR questions are addressed in a timely manner (AR Mailbox) • Apply cash to customers’ accounts. Process refunds (to credit cards or via check) as needed. • Create credit/debit memos to correct invoices already billed as requested. • Work with Customer Service (refunds, disputes and general information) • Sponsor and support the development of process improvements to increase effectiveness of AR team.  • Provide support requested during audits. • Assumes and performs other duties as assigned.

What you’ll get: • A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community . A full and comprehensive benefits program. • Growth opportunities on a global scale. • Access to career development through in-house learning programs and/or qualified tuition reimbursement. • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required: • 5-15%

Experience and Education Requirements: • Typically requires a Bachelor’s degree with 8 – 12 years of industry experience. • 2 – 5 years of previous management experience or lead experience.

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be

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