Supervisor, Access Services - Ortho and HSC

About this role

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.  

Closing Date: 09/05/2026 Type of Position: Professional Staff - Fiscal Affairs Job Type: Regular Work Shift:

Day Shift (United States of America) Sponsorship Available:

No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.   UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): • Health: Medical, Dental and Vision plans available for qualifying staff and family • Holiday, Vacation and Sick Leave • Education discount for staff and dependents (undergraduate only) • Retirement: Up to 10% matched contribution from UAMS • Basic Life Insurance up to $50,000 • Career Training and Educational Opportunities • Merchant Discounts • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the   Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.   For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department: ICE | CORE PA HSC & Ortho Clinics Department's Website:

Summary of Job Duties: This Access Supervisor manages the day-to-day Patient Access outpatient operations of The Orthopedic North Little Rock and HSC locations Rodney Parham. This position is responsible for the team’s performance meeting and/or exceeding the department standards as developed by the Access Manager and the CABC Director. This position reports directly to the Access Manager. This position will comply with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well. This position will serve as an advocate for enhanced patient access performance within the team. The position is responsible for ensuring the team provides the highest level of customer service and creates an atmosphere that motivates employees to work at optimal efficiency. Qualifications: Min imum Qualifications: • Bachelor’s degree in Business or related field plus three (3) years of registration and/or billing experience, or  High School diploma/GED plus seven (7) years of registration and/or billing experience, including three (3) years of experience in a healthcare environment.

• Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds

• Well-developed decision-making skills

• Highly motivated and self-directed individual to establish plans of action

Preferred Qualifications:  • Advanced knowledge of Epic system and third-party payer requirements.

Additional Information: Responsibilities: • Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards.

• Ensures the team meets expectations for work queue productivity, quality, and customer service.

• Ensures staff is educated and conducts themselves in the performance of all duties.

• Seeks out continuing education of regulatory changes and industry standards

• Ensures information is provided to staff timely and based on workload. Documents personnel issues and promotes a balanced a conducive work environment.

• Assists with and contributes to employee evaluations.

• Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.

• Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures.

• Schedules, reschedules, coordinates, and cancels appointments using the hospital systems.

• Collects co-pays, deductible, and/or payments for patient account and other cash handling responsibilities.

• Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).

• Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.

• Ensures all department, CABC, ICE, and UAMS policies are followed.

• Knowledge of

Similar jobs

• Supervisor, Access Services - Ortho and HSC — University of Arkansas System · Remote
• Supervisor - Access Services IMSL/Primary Care — UAMS - All · Remote
• Supervisor - Access Services IMSL/Primary Care — University of Arkansas System · Remote
• Patient Access Supervisor — Noctrixhealth · Remote
• Supervisor, Patient Access & Pre-Access — Ensemble Health Partners · Clarion, PA | Independence - Clarion Hospital
• Patient Access Supervisor - Emergency Department — Denver Health · Denver, CO
• Nurse Assistant Ortho — Corewell Health · Grosse Pointe, MI
• Patient Access Specialist — Corewell Health · Wayne, MI