SUCCESS COACH

About this role

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title: SUCCESS COACH

Job Category: Academic Staff

Employment Type: Regular

Job Profile: Academic Advisor

Job Duties: A Success Coach is assigned to a student upon admission and remains the student’s primary point person throughout enrollment in their program. Information and assistance is provided to the student along a wide range of domains, including traditional academic advising, mentoring, general student services, and educational coaching. The Success Coach works closely with the OPLR student services team (financial aid, registrar, admissions, enrollment, etc.), program management and faculty to assist in ensuring a smooth transition from the point of admission to advising, enrolling and advancing in their studies. Proactive wrap around support is provided in an individualized manner to assist the student in navigating and succeeding as a student.

Position Description Clarification This position description represents a general outline of job duties, expectations, responsibilities and qualifications. It is not intended to be comprehensive in nature. In addition, this position is likely to evolve over time and therefore the position description may not fully reflect the precise nature of the position at a future point in time.

Contact information Questions may be addressed to Kristina Williston, HR Generalist at kristina.williston@wisconsin.edu.

Key Job Responsibilities: • Connect with all assigned students within specified timeframes to introduce the academic success coaching process and establish a proactive and supportive wrap around relationship that will be fostered and maintained through the student life cycle • Ensure that students are provided with an individualized learning plan that identifies resources for managing areas of challenge and concern, and timely next steps required to reach agreed upon academic goals • Monitor student academic progress and communicate with each student at frequent and regularly scheduled times, intervening as appropriate to assist those students having difficulty • Serve in a liaison capacity with faculty and other program representatives in assisting students in understanding their specific progress and mastery • Respond to life coaching needs, ensuring that work/life barriers to success are identified and addressed • Provide career guidance, describe career opportunities, and refer students to campus partner career services units which can assist in matching student educational goals in their program of interest • Work closely with stakeholders to meet established enrollment and retention goals • Be available and responsive to students during scheduled hours • Work closely with campus partners and program representatives as assigned

  Knowledge, Skills, Abilities • Excellent oral and written communication skills with ability to match message delivery to audience needs via multiple delivery methods • Demonstrated ability to provide quality customer service • Demonstrated experience utilizing active listening and critical thinking skills to effectively solve problems • Ability to flourish and thrive in a fast-paced environment of rapid change, be comfortable with ambiguity, and think on one’s feet • Ability to use an array of technology tools including databases, Microsoft office suite, and social networking

Department: The Office of Online & Professional Learning Resources (OPLR) is committed to providing service and support to the Universities of Wisconsin Administration and all 13 UW universities in online and continuing education, teaching, learning, and workforce skills training and resources.

OPLR works in partnership with all 13 UW universities to develop and deliver online semester- and competency-based degrees and a broad array of credit and non-credit certificates, courses, and other credentials to help adult and professional learners achieve their academic and professional development goals and to develop the workforce of Wisconsin.

Compensation: The Success Coach (working title: Academic Adviser) is a full-time, salaried (exempt) academic staff position.

Well-qualified candidates can expect a starting annual salary within the range of $50,000- $60,000 commensurate with the candidate’s education, related experience.

Required Qualifications: • Bachelor’s degree

• Minimum of 1 year of professional experience in advising, counseling, student services, human services or related field

Preferred Qualifications: • Professional experience in a higher education setting

• Master’s degree in appropriate field which may include higher education, counseling, student affairs or related field

• Experience with Customer Relationship Management (CRM) software, Salesforce preferred, and student information systems

Work Location: The office is located at 780 Regent Street, Madison, WI. Telecommuting or hybrid work options may be available, with a minimum in-office expectation of two days per month. However, depending on business needs, there may be occasions when additional in-office presence is requested. Residency in/relocation to the state of Wisconsin is required. Office hours are 8:00 AM until 4:30 PM Monday through Friday, with one day per week providing extended coverage until 6:00 PM. Telecommuting agreements are subject to change at any time.

How to Apply: Applicant screening will begin immediately and be ongoing through August 31 , 2026 . However, applications may be accepted until the position has been filled. To receive full consideration, applicants are required to apply online and provide in PDF format a Resume and Cover letter addressing your experience and education as it applies to all minimum and preferred qualifications.

Contact Information: Questions may be addressed to Kristina Williston, HR Generalist at kristina.williston@wisconsin.edu.

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