Student Accounts Supervisor

About this role

Financial Affairs:

Financial Affairs partners with our UCF community to continuously improve and deliver outstanding administrative and financial services through innovative business and technological solutions and sound fiscal stewardship.

The Opportunity : Join one of the nation’s largest and most innovative universities! UCF’s Financial Affairs department is seeking a Student Accounts Supervisor to support the day-to-day operations of Student Account Services while ensuring compliance and delivering an exceptional customer service experience. This position is primarily responsible for managing the Collections unit of Student Account Services and supervising the associated staff, while serving as a key point of contact for escalated student and family inquiries.

The Student Accounts Supervisor plays a vital role to ensure the integrity and efficiency of student account operations by maintaining compliance with University, State, and Federal policies, collaborating with campus partners, and driving continuous process improvements. This position also contributes to process improvement initiatives and communication strategies that promote consistent, high-quality service delivery across one of the nation's most dynamic and rapidly growing university environments.

Responsibilities:

• Supervise and lead the daily operations of the Collections unit within Student Account Services, ensuring efficient and effective management of delinquent student account balances.

• Direct, train, mentor, and evaluate Collections staff, fostering a collaborative, customer-focused, and results-oriented work environment.

• Oversee collection activities for outstanding student receivables, including internal collection efforts, payment arrangements, aging account review, and placement of accounts with external collection agencies.

• Ensure compliance with federal, state, institutional, and industry regulations related to debt collections, student accounts, privacy requirements, and financial record retention.

• Review and resolve complex student account issues, escalated inquiries, disputes, and collection concerns, exercising sound judgment and providing excellent customer service.

• Collaborate with other university departments to resolve account-related issues and support student success initiatives.

• Utilize student information systems, collections software, and other technology tools to maintain accurate records, track performance, and identify process improvement opportunities.

• Serve as a resource for students, families, faculty, and staff regarding account balances, payment options, collections processes, and institutional policies.

• Manage relationships with third-party collection agencies and other external partners, including performance monitoring and contract compliance.

• Apply leadership and management principles to daily operations. Communicate changes, updates, and priorities for work completion.

• Serve as a communications manager for standard and targeted messages to students. Participate in university events and committees.

Minimum Qualifications :

Bachelor's or Master's degree and 4+ years of relevant experience   or   an equivalent combination of education and experience   pursuant to   Fla. Stat. 112.219(6) .

Preferred Qualifications :

• 4+ years of experience in account management, billing, or financial operations in structured environments (e.g., higher education, healthcare, government, or corporate sectors).

• Experience supervising staff or providing informal leadership, such as mentoring, training, or guiding others in policy-driven environments.

• Experience providing customer service and resolving financial inquiries in high-volume settings.

• Knowledge of billing processes, such as payment processing, third-party billing, waivers, and refund procedures.

• Demonstrated ability to analyze financial data, identify discrepancies, and recommend or implement process improvements.

• Intermediate proficiency in Microsoft Excel, including the use of formulas, pivot tables, and data analysis tools.

• Familiarity with enterprise financial systems (e.g., PeopleSoft, Workday, or similar platforms).

Special Instructions to the Applicants:

The anticipated salary range for this position is $55,000 to $60,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must   be authorized to   work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.  

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation,   you’ll   play an integral role at one of the most impactful universities in the country.   You’ll   be met with opportunities to connect and collaborate with talented faculty, staff, and students across 1 2   colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow,   you’ll   work alongside talented colleagues on complex projects that will challenge you and help you gain new skills ,   and   you’ll   have countless rewarding experiences that go well beyond a paycheck.  

W orking at UCF has its perks! UCF offers:

• Benefit   packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program    

• Paid time off, including annual and sick time off and paid holidays   

• Retirement savings options    

• Employee discounts, including tickets to many Orlando attrac

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