Strategic Account Manager (San Fransisco)

About this role

We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact.

We believe AI adoption inside the enterprise isn't just a technology challenge. It requires business context, workflow understanding, change management, trust, ownership, and a clear path to value. That's where this role comes in.

We're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.

This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.

You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.

YOUR IMPACT

Account Ownership and Growth

- Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion

- Build and execute multi-year account plans aligned to customer objectives and company growth targets

- Lead QBRs and executive engagements to align on customer business outcomes and value

- Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business

- Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals

- Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders

- Act as the primary point of contact and trusted advisor for your customers

Expansion & Revenue Growth

- Identify, shape, and close expansion opportunities across business units

- Drive cross-sell and upsell with strong ROI positioning

- Lead complex negotiations and deal execution

- Build internal champions and multi-thread relationships

Retention & Renewals

- Own the full renewal cycle including forecasting and close

- Identify churn risks early and drive mitigation plans

- Communicate clear business value to secure renewals

Onboarding and Adoption

- Lead structured onboarding with cross-functional team to ensure fast time-to-value

- Monitor adoption and proactively address gaps before they become risks

- Partner with Solution Engineering, R&D and Product to support smooth implementation

Cross-functional Collaboration

- Translate customer feedback into actionable product insights

- Be the voice of customer internally to ensure customer-centric culture

- Help build repeatable playbooks for onboarding, QBRs, and renewals

WHAT IT TAKES

- 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS

- Proven quota carrier with clear retention and expansion ownership

- Experience managing complex enterprise accounts and multi-stakeholder relationships

- Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end

- Executive presence and strong communication skills

- Thrives in early-stage environments

- Analytical and data-driven mindset

- Solid understanding of AI concepts and enterprise applications

NICE TO HAVE

- Experience in an early-stage or founding role

- Specific experience with enterprise platforms or workflow automation

- Domain expertise in Financial Services or Supply Chain industries

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