Story Land - Retail Sales Host (Seasonal)

About this role

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.  Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops. 

The outgoing and service-oriented Retail Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience. 

We are currently looking for a:   Story Land - Retail Sales Host (Seasonal)

Roles & Responsibilities:  

Roles & Responsibilities:  

• Welcome and greet all   g uests   with a smile   as they enter retail locations  

• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs  

• Maintain a general knowledge of   all available   merchandise   to assist guests with questions regarding   our   products  

• Maintain knowledge of current sales and promotions; promote these events to prospective guests  

• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling  

• Resolve guest concerns in a courteous and prompt manner  

• Operate all POS equipment accurately to finalize all purchases  

• Ensure merchandise is well stocked, organized, and presentable for our guests  

• Ensure the retail locations are clean and safe for our guests  

• Refold or rehang clothing items as necessary  

• Assist managers and supervisors with monitoring inventory control methods  

• Process   and return   damaged merchandise   in accordance with company policies  

• Operate mobile retail carts, when applicable  

• Rotate food and beverage products according to department standards and in   compliance with health code regulations  

• Safely   and properly use a step ladder to reach higher shelving  

• Remain vigilant   for possible theft   from guests or other employees  

• Notify leadership   when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.  

• Report maintenance or safety concerns to a supervisor or manager in a timely manner  

• All other   duties assigned by   leadership  

Education & Experience:    

• No education required  

• Previous   retail   experience is   helpful but   not required  

Language:   Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.  

Requirements:  

• Must be at least   14   years of age to comply with   New Hampshire   Child Labor Laws  

• Ability to work flexible schedule, including evenings, weekends, and holidays  

• Must have reliable transportation to and from your scheduled shift  

• Ability to comply with all uniform policies  

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner  

• Ability to positively engage with guests to promote sales and customer satisfaction  

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus  

• Ability to follow direction, multi-task, and work as part of a team as well as independently  

Physical Requirements:  

• Ability to stand, walk, and remain on feet for majority of the workday  

• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders  

• Ability to use a step ladder in a safe and proper manner  

• Ability to carry, push, pull, lift, and hold objects weighing   40   pounds or more  

Working Conditions:  

• This role will be based in one or more retail locations throughout the   park , with exposure to both indoor and outdoor environments  

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain   and other weather conditions  

• Some exposure to dust and chemical cleaning agents   

Working at   Story Land   is about making people happy!   It’s   about being independent and having fun, making new   friends   and earning extra money while doing so. As a   Story Land host , you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your   summer   job to new heights!  

Team member benefits:  

Benefits:  

• Flexible schedule  

• Ability to cross-train and learn unique skills across various departments  

• Free admission to   Story Land & Living Shores on your days off  

• Invitations to exclusive company-sponsored employee events throughout the season  

    ​​ We’ve   got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than   Story Land . Apply today!  

Do not miss the chance to spark your career now!

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