Storm Specialist & Engagement Manager

About this role

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

The Engagement Manager & Storm Specialist plays a critical role in advancing customer success and product excellence for Itron Resiliency Solutions, with a focus on emergency preparedness, storm response, and utility resiliency. This role combines customer engagement, consultative support, product insight, and cross-functional collaboration to help utility customers successfully deploy, adopt, and optimize Itron’s Emergency Preparedness and Response (EP&R) solutions.   This position requires a customer-centric, authentic, accountable, agile, collaborative, and innovative professional who can partner effectively with customers and internal teams to deliver meaningful outcomes in the Utilities & Energy sector.   Duties & Responsibilities • Serve as a primary customer contact for utility clients, supporting onboarding, training, adoption, ongoing engagement, and feedback collection to promote long-term customer success.

• Develop and deliver tailored onboarding plans that align customer needs, operational priorities, and business outcomes with Itron’s Storm Impact EP&R solution.

• Create and maintain clear, accessible user guides, training documentation, and enablement materials that support diverse customer audiences and learning styles.

• Lead customer training sessions, product walkthroughs, and solution demonstrations in a way that is engaging, inclusive, and aligned to customer goals.

• Build trusted, authentic relationships with customer stakeholders, including operational, technical, and executive audiences, to strengthen adoption and partnership.

• Partner closely with utility customers to understand business processes, storm response workflows, resiliency needs, and opportunities for solution optimization.

• Conduct end-to-end analysis of Itron Resiliency Solutions’ EP&R capabilities to identify opportunities for enhancement, automation, integration, and improved customer value.

• Collaborate cross-functionally with product management, engineering, sales, and other internal teams to communicate customer needs, support solution enhancements, and contribute to product innovation.

• Gather, synthesize, and prioritize customer feedback to help inform product direction, roadmap discussions, and continuous improvement initiatives.

• Perform market and competitive research to stay informed on utility industry trends, emergency response practices, and evolving customer expectations.

• Support post-storm assessments by analyzing storm event performance, customer impact, and predictive solution accuracy, and translating findings into actionable recommendations.

• Present performance insights, solution value, and improvement opportunities to customers and internal stakeholders using data-driven, customer-focused storytelling.

• Participate in customer-facing sales discussions, strategic meetings, and product demonstrations to articulate solution benefits and business outcomes with confidence and clarity.

• Develop sales enablement materials such as presentations, case studies, data sheets, and customer success content that reflect Itron’s value proposition and industry expertise.

• Demonstrate accountability for delivering high-quality work, managing priorities effectively, and contributing to a collaborative and agile team environment.  

Required Skills & Experience • Bachelor’s degree in Meteorology, Atmospheric Sciences, Emergency Management, Engineering, Business, or a related field, or equivalent combination of education and relevant experience.

• Professional experience as a meteorologist or in a related storm analytics, weather operations, resiliency, or emergency response role.

• Experience engaging with customers in a consultative, customer-centric capacity within the utilities, energy, software, or technology sectors.

• Strong communication and presentation skills, with the ability to effectively engage technical users, business stakeholders, and executive audiences.

• Demonstrated ability to translate complex technical or analytical information into clear, actionable insights and customer value.

• Experience supporting customer onboarding, training, product adoption, or customer success initiatives in a structured and accountable manner.

• Strong analytical and problem-solving skills with the ability to assess storm events, evaluate performance outcomes, and identify practical improvement opportunities.

• Ability to work collaboratively across cross-functional teams, including product, engineering, sales, and customer-facing organizations.

• Comfort operating in a dynamic, agile environment with the ability to adapt to changing business and customer needs.

• Commitment to inclusive communication, strong relationship-building, and authentic partnership with customers and colleagues.

• Ability to travel as needed to support customer meetings, training, or business priorities.  

Preferred Skills & Experience • Experience working with utility customers, electric utilities, or organizations focused on grid operations, outage management, storm response, or emergency preparedness.

• Familiarity with Emergency Preparedness & Response (EP&R) solutions, storm impact modeling, weather intelligence platforms, or related resiliency technologies.

• Experience contributing to product development cycles, product enhancement discussions, or roadmap planning based on customer and market feedback.

• Knowledge of utility operations, storm restoration workflows, outage response, or related industry processes.

• Experience conducting post-event reviews, performance analysis, or predictive accuracy assessments following significant weather events.

• Background in developing customer-facing materials such as training content, presentations, case studies, or technical documentation.

• Experience

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