Store Manager (Scottsdale)

About this role

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Founded in 1961 at 34 Boulevard Saint Germain, Diptyque  is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity,  Diptyque  continues to enchant clients around the world.  

We are  seeking  a passionate and experienced  Store Manager  to lead our boutique team and elevate the  Diptyque  client experience. This role is ideal for a dynamic leader who thrives in a luxury retail environment and is committed to driving business results while nurturing a high-performing team.  

Your Mission  

As Store Manager, you will be the heartbeat of the boutique—ensuring every  client  interaction reflects the elegance and excellence of  Diptyque . You will oversee all aspects of store performance, from sales and operations to team development and client engagement.  

What  You’ll  Do  

Business Leadership  

• Champion boutique performance and lead the team to meet and exceed sales goals.  

• Analyze store metrics and market trends to  identify  growth opportunities.  

• Actively engage with clients on the sales floor,  setting  the tone for exceptional service.  

• Partner with cross-functional teams to  optimize  inventory, product launches, and sell-through.  

• Share product knowledge and brand storytelling to inspire and educate the team.  

• Implement strategies to meet KPIs and drive omnichannel success.  

• Collaborate with your Regional Manager to develop action plans tailored to your  boutique’s  needs.  

• Stay ahead of industry trends and competitor activity to keep  Diptyque  at the forefront.  

Team Development & Leadership  

• Lead with empathy and vision, fostering a culture of creativity, accountability, and shared success.  

• Conduct monthly coaching sessions and provide  timely , constructive feedback.  

• Guide annual performance reviews and set clear development goals for each team member.  

• Recruit and  retain  top talent, building a pipeline for future growth.  

• Ensure a seamless and branded onboarding experience for new hires.  

• Manage scheduling and staffing to support business needs and client service.  

• Partner with HR and your Regional Manager on employee relations and engagement.  

Client Experience & Community Engagement  

• Cultivate lasting relationships with top clients and  identify  opportunities for client development.  

• Lead CRM initiatives as a tool for personalization and storytelling.  

• Organize local events and activations to drive traffic and brand awareness.  

• Inspire the team to deliver memorable after-sales service and build client loyalty.  

• Monitor CRM data and reporting to support strategic  clienteling  efforts.  

Boutique Operations  

• Ensure the boutique  operates  smoothly and in alignment with  Diptyque’s  standards and policies.  

• Monitor expenses and manage the store budget with a focus on efficiency.  

• Conduct regular audits and inventory counts to  maintain  accuracy and minimize shrinkage.  

• Oversee merchandise flow and ensure  timely  processing of shipments.  

• Maintain visual merchandising standards that reflect  Diptyque’s  aesthetic—elegant, curated, and sensorial.  

• Submit payroll and scheduling reports in  a timely  and  accurate  manner.  

What You Bring  

• 5 + years of retail management experience, ideally in luxury or beauty.  

• A  Bachelor’s  degree is preferred.  

• Strong business acumen and analytical skills.  

• Proven ability to lead teams and deliver exceptional client experiences.  

• Excellent communication, organization, and time management skills.  

• Proficiency  in Microsoft Office Suite.  

• Passion for fragrance, beauty, and luxury retail.  

• Flexibility to work evenings, weekends, and holidays.  

Salary Rate: $75,000 - $85,000 + Bonus Potential

Diptyque  Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that  each individual's  unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization.  Diptyque  Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.  

The salary offered will be  determined  based on candidates’ relevant skills, experience, and geographic  region . We  leverage  salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other  perks .  

Diptyque is committed to diversity in all its forms and considers each application carefully.

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