Staff Software Engineer, Billing

About this role

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

*Please note, we are open to remote candidates for this role.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Staff Software Engineer on the Billing team, you’ll play a meaningful role in making sure our financial foundations are as robust and innovative as the healthcare marketplace and the growing suite of products that help providers connect with and care for their patients. You will lead the evolution of our billing systems into a flexible, best-in-class platform capable of supporting diverse and fair pricing models—ranging from our core marketplace to new AI-driven innovations like Zo, our AI Phone Assistant.

Your work is critical to ensuring our providers have clarity regarding their payments and can easily see the immense value Zocdoc brings to their practice. By architecting a scalable platform that automates complex manual workflows for our Finance team, you will remove friction and enable the business to reinvest revenue into new opportunities for patients. As a technical leader, you won't just be writing code; you'll be driving high-visibility projects from conception to launch, mentoring talented engineers, and making the architectural decisions that will define how Zocdoc scales its billing platform for years to come.

You’ll enjoy this role if you are…

• Motivated by solving complex financial and architectural puzzles that have a direct impact on company revenue and provide transparency to our providers.

• A technical leader who thrives on end-to-end ownership—driving projects from the early stages of research and technical design through to team planning, implementation, and a high-impact launch.

• Highly analytical and detail-oriented, especially when it comes to data integrity and system reliability.

• A collaborative leader who excels at cross-squad collaboration and finds joy in bringing people together to solve a challenge.

• Someone who thrives on collaborative problem-solving and expects to learn as much from your world-class coworkers as you teach them.

• The type of person who takes genuine pride & pleasure in ensuring the numbers foot every single time.

Your day to day is…

• Leading the architectural direction of Zocdoc's billing system as we build for the future - thinking how we can scale billing as the number of providers, patients, and products we support grow.

• Building, maintaining, and improving modern, event driven workflow billing workflows and pricing algorithm systems.

• Collaborating with Finance, Product, & Design to figure out how we can solve for provider and internal billing needs with efficient technical solutions.

• Working with your engineering peers to define and implement best practices that ensure high code quality and system reliability for all new features and services.

• Ensuring the ongoing accuracy and stability of the billing engine and financial data, and triaging any issues that arise (always with the team’s support).

• Integrating the latest edge GenAI tools and technology to optimize technical planning and coding efficiency across your team and the broader engineering organization.

You’ll be successful in this role if you have…

• Meaningful (8+) years of engineering experience building and scaling high-performance backend services, ETLs, and APIs within event-driven, distributed systems—ideally in environments where data reliability and integrity are paramount.

• Familiarity with cloud-native environments (e.g., AWS) and the desire to own your team’s infrastructure (as code!).

• The mentality of an owner with an unrelenting desire to drive projects to completion; you view ambiguity as an opportunity to provide technical clarity rather than a blocker.

• Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity.

• Leadership experience steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality.

• Superb communication skills! You believe in keeping all of your stakeholders and teammates in the loop and know that multiple mediums of communication are the key to success.

• A growth mindset rooted in humility, inclusivity, and curiosity—you value diverse perspectives, enjoy learning from your mentees, and lead by example to foster a collaborative engineering culture.

NYC

• Unlimited Vacation

• 100% paid employee health benefit options (including medical, dental, and vision)

• Commuter Benefits

• 401(k) with employer funded match

• Corporate wellness program with Wellhub

• Sabbatical leave (for employees with 5+ years of service)

• Competitive paid parental leave and fertility/family planning reimbursement

• Cell phone reimbursement

• Catered lunch everyday along with beverag

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