Staff Product Manager, Core Experience

About this role

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

WHO YOU ARE

You’re an AI-native product leader and builder who thrives in high-ownership environments and knows what it means to truly own a core product area. You’re energized by the full spectrum of the job — from iterating on live features to investing in greenfield 0→1 bets — and you have the judgment to know when to pursue each. You’re comfortable in ambiguity, decisive under pressure, and relentless about customer and business impact.

You will succeed in this role if you are:

- Focused on customer and business impact. You care about creating real value for educators and families, and finding ways to deepen product-market fit

- A practitioner-builder. You do not lead from a distance. You use AI and modern tooling in your own work to build, prototype, and learn, and to show what great looks like

- Passionate about getting the opportunity to own a large surface area and investing across its portfolio — from finding product-market fit and proving out business models on 0-1 bets to removing pain points on existing, heavily used features

WHAT YOU’LL DO

Brightwheel sits at the center of early education, trusted by tens of thousands of schools and millions of families. You will own the products that shape nearly every experience on brightwheel — for the directors who run their schools, the teachers who use it every day in the classroom, and the families who rely on it to stay connected to their children. This is one of the broadest product

mandates at brightwheel, with direct partnership with our CEO and executive team from day one.

In this role, you will:

- Own the strategy, roadmap, and execution for our core SaaS product — across the provider, staff, and family experience —from iterating on existing features to defining and launching new ones

- Balance 0→1 product bets with high-leverage incremental improvements, knowing when to invest big and when to right-size

- Set appetite, scope accordingly, and hold your pod to a high bar on speed, quality, and customer impact

- Drive AI into the product in ways that genuinely improve outcomes for providers, staff, and families — not as a checkbox

- Shape pricing and go-to-market for new capabilities you launch — from packaging to validating willingness to pay

- Define success metrics, track performance, and communicate progress and tradeoffs clearly to leadership

- Partner tightly with engineering and design to ship with urgency, unblock the team, and keep the pod focused on what matters

- Contribute to brightwheel’s product culture — raise the bar for product quality, velocity, and customer impact

WHAT YOU'VE DONE

We are open to a variety of backgrounds, but qualified candidates usually bring:

- A record of building products customers love. You have the product taste and judgment to know what to build and what to leave out, and the customer empathy to find real needs before the data exists

- Proven ownership of complex, cross-functional product initiatives with measurable customer and business outcomes

- Strong product judgment and prioritization. You know what to work on, what to cut, and can drive alignment while balancing speed, quality, and learning

- Communication and presence. You can set a vision, align an executive team, and inspire the builders who join you

- Applied AI in your own work. You use AI and modern tooling to build and ship faster, and to go deeper across disciplines

- Experience building and shipping AI-powered product features (bonus)

WHAT SETS YOU APART

The candidates who will thrive in this role go beyond strong product management:

- You are a multidisciplinary builder. You move across product, design, engineering, and data, and you use AI to go deeper in each

- You thrive in ambiguity. You make confident calls when there is no playbook and no data, and you follow the data the moment it exists

- You think like an owner of the business, from the customer problem to the path to business impact, and you bring an executive team along with a clear, compelling vision

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com http://mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.

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