Staff Product Designer

About this role

We are seeking a seasoned Staff Product Designer with deep expertise designing enterprise experiences on the Salesforce platform. This role is focused on Salesforce experience strategy, platform-centric product design, and complex workflow design. You will help shape the future of advisor and employee experiences by leveraging Salesforce capabilities to deliver intuitive, scalable, and impactful solutions.

This role is tailored for an accomplished designer who thrives in strategic design leadership, systems thinking, and shaping product direction. You will drive design efforts across cross-functional teams, influence experience decisions, mentor designers, and play a pivotal role in defining how Salesforce experiences are designed and delivered across the organization.

As an individual contributor, you will bring strong influence and deep expertise, partnering closely with Product Management, Engineering, and Design Leadership to solve complex business and user problems through thoughtful, platform-aware design.          

DUTIES & RESPONSIBILITIES: 

Strategic Design Leadership  

• Apply human-centered design in meaningfully novel ways while   identifying   opportunities to support more design-driven decision-making across digital product teams.  

• Contribute to strategic design thinking, influencing not only execution but also the broader digital experience strategy.  

• Ensure design decisions align with business   objectives , user needs, platform capabilities, and organizational priorities.  

• Drive clarity and alignment across complex product initiatives, helping teams define problems,   identify   opportunities, and shape future-state experiences.  

• Influence digital experience strategy through collaboration with stakeholders across Product, Engineering, Design, and Business teams.  

Salesforce Experience Design  

• Lead design strategy and execution for Salesforce-based advisor and employee experiences,   leveraging   deep knowledge of Salesforce platform capabilities, patterns, and constraints.  

• Design scalable experiences that maximize native Salesforce capabilities while balancing usability, maintainability, implementation effort, and business value.  

• Partner closely with   Product Owners ,   Product Manager , and Engineering teams to define platform-enabled experiences.  

• Advocate for platform-centric design approaches that   leverage   out-of-the-box Salesforce functionality wherever possible while   identifying   strategic opportunities for customization when necessary.  

• Design complex workflows and operational experiences across Salesforce products.  

• Shape and evolve Salesforce-specific interaction patterns and governance practices to ensure consistency across products and teams.  

• Contribute to the development and adoption of reusable Salesforce design patterns, implementation guidance, and design standards.  

Cross-Functional Leadership & Collaboration  

• Collaborate with Product, Design, Engineering, and Salesforce platform teams to create cohesive and innovative digital experiences.  

• Utilize strong facilitation skills to foster collaboration and solve complex business challenges through workshops, working sessions, and design activities.  

• Communicate effectively at all levels of the organization,   demonstrating   confidence, clarity, and influence during design discussions and executive presentations.  

• Build trust and   establish   long-term relationships through effective storytelling, strategic communication, and collaborative   partnership .  

• Lead experience discussions that help teams balance user needs, technical constraints, regulatory requirements, and business goals.  

Research & Design Excellence  

• Guide and conduct design research efforts,   leveraging   qualitative and quantitative insights to inform decision-making.  

• Synthesize user feedback, business   objectives , and platform constraints into actionable design recommendations.  

• Integrate emerging design patterns, platform capabilities, AI-enabled experiences, and evolving best practices into design methodologies.  

• Drive experience quality through design reviews, mentorship, and hands-on participation in product discovery and delivery.  

Talent Development & Mentorship  

• Mentor Product Designers and Associate Product Designers, providing guidance on design craft, systems thinking, stakeholder management, and Salesforce-specific design practices.  

• Help elevate organizational design maturity through coaching, feedback, and thought leadership.  

• Foster a culture of continuous learning, innovation, and design excellence.  

Leadership Expectations  

• Model Thrivent's leadership competencies:   Model the Way, Rally the Team, and Deliver Outcomes. 

• Support and help create an environment focused on continuous improvement, employee engagement, and exceptional client outcomes.  

• Promote a culture that reflects Thrivent's purpose, promise, and values while   maintaining   the trust and reputation of the organization.  

QUALIFICATIONS & SKILLS:    

 Required:   • Bachelor's degree or equivalent experience in Interaction Design, UX Design, Product Design, Human-Centered Design, Web Development, or   a related   field.  

• 6-8   years of experience in UX, interaction design, product innovation, and research within product development organizations.  

• Deep experience designing enterprise applications on the Salesforce platform, including Salesforce Lightning Experience and related cloud products.  

• Proven experience designing complex operational, workflow-driven, or CRM-based experiences.  

• Demonstrated ability to design platform-centric solutions that   leverage   Salesforce capabilities while balancing user experience, scalability, and implementation considerations.  

• Strong understanding of Salesforce concepts including objects, records, relationships, workflows, permissions, page layouts, record page

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